Client Support Trainee
1 day ago
Client Support Trainee
We're looking for a motivated and detail-oriented Client Support Trainee to join our growing team. This entry-level role is ideal for someone eager to build a career in client relationship management and business development. You'll play a key role in supporting our client success efforts, identifying growth opportunities, and ensuring an outstanding client experience.
Key Responsibilities
- Engage with existing clients via email, phone, and chat to assess satisfaction and explore service opportunities.
- Assist in creating tailored proposals, quotations, and service recommendations based on client needs.
- Follow up on proposals and support the sales team in closing deals.
- Identify upselling and cross-selling opportunities by analyzing client feedback and usage patterns.
- Collaborate with the Accounts team to ensure accurate invoicing and track pending payments.
- Work closely with service delivery and front-end teams to ensure seamless client experiences.
- Maintain up-to-date client records, communications, and sales progress in our CRM.
- Support lead nurturing efforts and contribute to pipeline development.
- Learn internal tools and processes to align client expectations with service capabilities.
About You
- Strong organizational and time management skills with keen attention to detail.
- Clear, confident communicator – both written and verbal.
- Positive, customer-focused attitude and eagerness to learn.
- A team player who thrives in a fast-paced, collaborative environment.
- Familiarity with CRM tools and Microsoft Office is a plus.
Qualifications
- Bachelor's degree in progress or completed in Business, Marketing, Communications, or a related field.
- Internship or academic experience in sales support, client services, or account management is a strong advantage.
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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