Junior Voice Support Specialist

6 days ago


Cochin, Kerala, India Advenxa Pvt Full time ₹ 1,80,000 per year

Junior Voice Support Specialist

Location: Infopark, Kochi

Qualification: Bachelor's Degree

Experience: 1 year of experience in International Voice Process or Freshers with excellent communication skills

Salary: Rs.17000 /- (In hand) + Bonuses up-to Rs. 5000/- per Month.

Working Days: 5 Days (Night Shift)

  • Excellent English fluency, verbal is Mandatory.
  • Pick up and drop Cab Facility provided

Requirements

  • Bachelor's degree or equivalent qualification.
  • English fluency, both verbal and written.
  • Willingness to work night shifts and adapt to changing schedules.
  • Ability to work independently as well as part of a team.

Responsibilities:

  • Handle inbound and outbound customer calls
  • Deliver exceptional service and ensure high customer satisfaction
  • Accurately document customer interactions in the system
  • Meet individual and team performance targets (KPI driven)

Job Types: Permanent, Fresher

Pay: ₹15, ₹17,000.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Provident Fund

Experience:

  • International voice process: 1 year (Required)

Language:

  • English (Required)

License/Certification:

  • Graduation (Required)

Shift availability:

  • Night Shift (Required)
  • Overnight Shift (Required)


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