TeamLead - BPO Voice

2 days ago

Cochin, Kerala, India Advenxa Pvt Full time ₹ 5,00,000 - ₹ 80,00,000 per year

Team Lead - BPO Voice

Location: Infopark, Kakkanad, Kochi

Qualification: Graduation Mandatory

Experience: Minimum 5 Years in BPO Voice Process (Team Handling Mandatory)

Salary: ₹5 LPA – 8 LPA (Based on previous package and experience)

We are looking for an experienced Assistant Manager – BPO Voice to lead and manage our customer support team. The ideal candidate must have strong expertise in inbound voice operations, team leadership, and performance management.

Requirements

  • Minimum 5 years of BPO Voice Process experience (International preferred).
  • At least 2 years of Team Handling / Supervisory experience.
  • Proven experience in inbound call operations.
  • Strong knowledge of shrinkage and attrition management.
  • Excellent communication, leadership, and people management skills.

Responsibilities

  • Lead, manage, and mentor the voice support team for inbound customer service.
  • Monitor daily performance metrics, including shrinkage & attrition control.
  • Conduct team meetings, coaching sessions, and conflict resolution.
  • Ensure adherence to SLAs, quality parameters, and customer satisfaction targets.
  • Prepare and present performance reports to senior management.

Job Types: Full-time, Permanent

Pay: ₹500, ₹800,000.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Provident Fund

Application Question(s):

  • Are you experienced in shrinkage and attrition management?

Education:

  • Bachelor's (Required)

Experience:

  • BPO Voice: 5 years (Required)
  • Inbound voice: 2 years (Required)
  • Team management: 3 years (Required)

Shift availability:

  • Night Shift (Required)

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