Customer Support TL

2 days ago


Cochin, Kerala, India Advenxa Pvt Full time ₹ 6,00,000 - ₹ 7,92,000 per year

Customer Support TL -BPO

Location: Infopark, Kakkanad, Kochi

Graduation- Degree Mandatory

Salary range : Upto 6.5 LPA

Experience: Minimum 5 yrs experience in any BPO. Team handling experience in inbound process is a must.

Shift: Night Shift (5 days/week)

Requirements:

  • 5+ years of hands-on experience in BPO Inbound Voice Process (mandatory)
  • Strong understanding of Shrinkage & Attrition Management
  • Proven experience in Team Handling & People Management
  • Inbound Call Experience – Mandatory
  • Excellent leadership, coaching & conflict resolution skills

Job Types: Permanent, Fresher

Pay: ₹40, ₹50,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Have you handled people management responsibilities, especially related to attrition and shrinkage?

Education:

  • Bachelor's (Required)

Experience:

  • Customer Support: 5 years (Required)
  • BPO: 5 years (Preferred)
  • Team Leading: 2 years (Required)

Shift availability:

  • Night Shift (Required)


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