Customer Support TL
2 days ago
Customer Support TL -BPO
Location: Infopark, Kakkanad, Kochi
Graduation- Degree Mandatory
Salary range : Upto 6.5 LPA
Experience: Minimum 5 yrs experience in any BPO. Team handling experience in inbound process is a must.
Shift: Night Shift (5 days/week)
Requirements:
- 5+ years of hands-on experience in BPO Inbound Voice Process (mandatory)
- Strong understanding of Shrinkage & Attrition Management
- Proven experience in Team Handling & People Management
- Inbound Call Experience – Mandatory
- Excellent leadership, coaching & conflict resolution skills
Job Types: Permanent, Fresher
Pay: ₹40, ₹50,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Have you handled people management responsibilities, especially related to attrition and shrinkage?
Education:
- Bachelor's (Required)
Experience:
- Customer Support: 5 years (Required)
- BPO: 5 years (Preferred)
- Team Leading: 2 years (Required)
Shift availability:
- Night Shift (Required)
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