Customer Support Executive
1 day ago
Respond promptly and professionally to customer inquiries and complaints via phone, email, and live chat.
Provide accurate and complete information about the company's products and services.
Diagnose, troubleshoot, and resolve customer issues efficiently, providing step-by-step guidance.
Escalate complex or unresolved issues to the appropriate internal teams (e.g., technical support, management) and follow up to ensure a timely resolution.
Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints using a CRM system.
Gather customer feedback to help identify common issues and suggest improvements to products, services, and support processes.
Maintain a high level of product knowledge to address a wide range of customer concerns effectively.
Collaborate with cross-functional teams to ensure a seamless customer experience.
Handle a high volume of customer interactions while maintaining quality service standards.
Requirements & Qualifications
Proven experience in a customer service or customer support role is preferred.
High school diploma or equivalent; higher education is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to empathize with customers and maintain a professional, positive attitude under pressure.
Proficiency in using CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
Strong organizational and time-management skills; ability to multitask effectively.
Basic technical aptitude to assist customers with troubleshooting.
Ability to work independently and as part of a team.
Job Types: Full-time, Part-time
Pay: ₹11, ₹12,000.00 per month
Work Location: In person
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