Customer Support Executive

2 hours ago

Cochin, Kerala, India BK SQUARE INTERNATIONAL CONSULTANT Full time ₹ 1,44,000 - ₹ 2,40,000 per year

Respond promptly and professionally to customer inquiries and complaints via phone, email, and live chat.

​Provide accurate and complete information about the company's products and services.

​Diagnose, troubleshoot, and resolve customer issues efficiently, providing step-by-step guidance.

​Escalate complex or unresolved issues to the appropriate internal teams (e.g., technical support, management) and follow up to ensure a timely resolution.

​Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints using a CRM system.

​Gather customer feedback to help identify common issues and suggest improvements to products, services, and support processes.

​Maintain a high level of product knowledge to address a wide range of customer concerns effectively.

​Collaborate with cross-functional teams to ensure a seamless customer experience.

​Handle a high volume of customer interactions while maintaining quality service standards.

​Requirements & Qualifications

​Proven experience in a customer service or customer support role is preferred.

​High school diploma or equivalent; higher education is a plus.

​Excellent verbal and written communication skills.

​Strong problem-solving abilities and attention to detail.

​Ability to empathize with customers and maintain a professional, positive attitude under pressure.

​Proficiency in using CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.

​Strong organizational and time-management skills; ability to multitask effectively.

​Basic technical aptitude to assist customers with troubleshooting.

​Ability to work independently and as part of a team.

Job Types: Full-time, Part-time

Pay: ₹11, ₹12,000.00 per month

Work Location: In person

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