Customer Support Executive

3 days ago

Cochin, Kerala, India Global Surf IT Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Experience- 6 months- 2 years

As a Marketing Support Associate, you will play a key role in supporting the marketing and sales functions by managing customer interactions, maintaining lead records, and generating performance reports. This role demands clear communication, attention to detail, and a proactive mindset to ensure smooth marketing operations and customer engagement.

KEY RESPONSIBILITIES

  1. CHAT & CALL SUPPORT

  2. Handle multiple chat and call interactions efficiently and professionally.

  3. Deliver clear, timely, and effective responses to customer inquiries, ensuring a positive experience.

  4. LEAD MANAGEMENT & CRM OVERSIGHT

  5. Utilize CRM platforms to track, update, and manage customer leads and interactions.

  6. Ensure all lead data is accurately recorded and maintained for easy reference and follow-up.
  7. Monitor CRM entries for completeness, and coordinate with the sales team to correct or update

missing information.

  • Generate regular lead reports to support data-driven decision-making.

  • Assist the marketing team in any support activities as required.

  • DATAANALYSIS & REPORTING

  • Assist in compiling and analyzing marketing data to identify patterns, trends, and opportunities.

  • Support the preparation of performance reports highlighting key metrics and insights for management review.

QUALIFICATIONS

  • Bachelor's degree in any discipline.
  • Basic understanding of any CRM tool and Microsoft Office (Word, Excel).
  • Foundational knowledge of IT products and services is an added advantage.
  • Prior experience in call handling or customer service is a plus.

SKILLS REQUIRED

  • Excellent written and verbal communication skills.
  • Strong attention to detail and commitment to accuracy.
  • Eagerness to learn and adapt in a dynamic work environment.
  • Ability to remain focused and efficient during repetitive tasks.
  • Proficiency in Microsoft Office tools.

WHAT WE OFFER

  • A supportive and collaborative work environment
  • Professional growth and learning opportunities
  • Flexible working hours
  • Competitive salary and yearly performance reviews

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

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