Customer Support Executive

4 days ago


Cochin, Kerala, India gekinformation Full time ₹ 1,44,000 per year

We seek a Customer Support Executive to provide excellent service to our customers, addressing queries and resolving issues related to our [products/services] in [industry/sector].

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

  • Troubleshoot and resolve issues with [products/services]; escalate complex cases as needed.

  • Provide product information, explain policies, and guide customers on usage/best practices.

  • Log and track customer interactions in our CRM system; ensure accurate follow-up.

  • Identify feedback and report recurring issues to improve [products/services].

  • Maintain a positive, patient, and empathetic approach with customers.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹12,000.00 per month

Benefits:

  • Paid sick time

Work Location: In person



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