customer support executive

2 days ago

Cochin, Kerala, India eduTinker Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Remote-But base location should be Kochi

Requirements and Skills :

Strong working knowledge of the Microsoft Office Suite products

(MS Word and Excel etc.)

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with school ERP domain
  • Experience in using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience while handling challenging situations
  • Comfortable to visit various schools

Must have their Desktop or Laptop

Responsibilities

  • Responding to customer queries in a timely and accurate way,

via phone, email, or chat

  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions

(for example, by testing different scenarios or impersonating users)

  • Monitor customer complaints and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share it with our Product, Sales, and

Marketing teams.

  • Assist in training Junior Customer Support Representatives.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Application Question(s):

  • Do You have Laptop and Internet Connection
  • Current Location?
  • Current/Last CTC?
  • Are you good in english communication?

Experience:

  • Customer Support: 1 year (Required)

Willingness to travel:

  • 50% (Required)

Work Location: Remote

  • Customer Support Executive

    14 hours ago

    Cochin, Kerala, India Linways Technologies Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Opportunity.Linways is the fastest growing technology company working on a mission to improve the way the world is learning with the help of technology.  We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. To be successful as a customer support executive, you should...

  • Customer Support Executive

    2 days ago

    Cochin, Kerala, India Brillianz Education Group Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    We Are Hiring Customer Support ExecutiveBrillianz Education is looking for skilled professionals to join our team and manage communication with international clients.Position: Customer Support ExecutiveLocation: Kochi (Brillianz UAE Operations)Working Hours: 11:00 AM – 8:00 PMSalary: 25,000 – 30,000 plus incentivesJoining: ImmediateAge Limit: Up to 30...

  • Customer Support Executive

    6 days ago

    Cochin, Kerala, India Onboard Aero Consultant Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support ExecutiveLocation: Eranakulam Employment Type: Full-time On SiteAbout Us:Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support...

  • Customer Support Executive

    4 days ago

    Cochin, Kerala, India Hopezen International Private Ltd Full time ₹ 1,20,000 - ₹ 1,56,000 per year

    Job Title : Customer Support ExecutiveLocation: Ernakulam – VyttilaSalary: ₹10,000 – ₹13,000 per monthExperience: FresherJob Type: Full-time | Work from OfficeJob Summary:We are looking for a Customer Support Executive (Fresher) who can handle customer interactions professionally, provide accurate information, and ensure excellent customer...

  • Customer Support Executive

    4 days ago

    Cochin, Kerala, India Primeiro Innovative Solutions Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,10,000 per year

    Job Title: Customer Support ExecutiveLocation: Kacheripady, Ernakulam, KeralaEmployment Type: Full-Time / Consultant (Based on Experience)Industry: Customer Service / Telecom / BPOExperience Required: 1 – 3 Years (Customer Support / BPO Experience Mandatory)Salary Range: ₹15,000 – ₹21,000 (In-hand, based on experience)Shift: Rotational (9 hours...

  • Customer Support Executive

    2 weeks ago

    Cochin, Kerala, India Stelling Technologies Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Proficiency in Hindi speaking is requiredRotational shifts including night shiftsDesired Experience & Skills for Customer Support Executive Role:Identify customer concerns and provide timely support for their queries.Be proficient in our products and services and communicate effectively to the customer.Responding to queries from customers and giving...

  • Customer Support Executive

    2 weeks ago

    Cochin, Kerala, India Miriyam Lifestyle Private Limited Full time ₹ 12,96,000 - ₹ 18,00,000 per year

    Customer Support Executive For an Online Ethnic Fashion BrandLocation: Kochi, Kerala, In-officeSalary: ₹18,000-25,000 per monthAt Miriyam Lifestyle Private Limited ), we are looking for a Customer Support Executive with a passion for textiles, ethnic fashion, and customer delight to join our growing team. You will be the voice of our brand—helping...

  • Customer Support Executive

    1 week ago

    Cochin, Kerala, India S V Interiors Pvt Ltd Full time ₹ 2,28,000 - ₹ 2,40,000 per year

    Urgently requied Customer Support Executive for the reputed Company in Cochin.Gender: Female.Qualification: Any GraduatesExperience: 2 - 3 years.Candidates should have excellent communication skills & interpersonal skills.Handle customer inquiries via chat and voice support professionally.Provide timely and accurate solutions to customer complaints and...

  • Customer Support Executive

    4 days ago

    Cochin, Kerala, India Xtend Technologies pvt. ltd Full time ₹ 2,40,000 per year

    Company ProfileXtend Technologies (P) Ltd., based at Cochin in India, since 1997, specializes in the development of computer telephony products and solutions that can be implemented by any organisation for efficient control over customer service operations. The product portfolio includes Voice Loggers, Interactive Voice Response System, and Outbound Dialers....

  • Customer Support Executive

    2 days ago

    Cochin, Kerala, India Onboard Aero Consultant Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    About Us:Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support Executive, handling customer queries viaWhatsApp and online platforms.Key...