Customer Support Executive Cum Sales Executive

8 hours ago

Cochin, Kerala, India Hopezen International Private Ltd Full time ₹ 1,92,000 - ₹ 2,40,000 per year

Job Title: Customer Support Executive cum Sales Executive

Industry: Plywood / Building Materials

Location: Palarivattom

Experience: 1–3 years preferred (plywood/building materials experience is an added advantage)

Job Description:

We are looking for a proactive and customer-friendly Customer Support Executive cum Sales Executive to handle customer inquiries, follow up on leads, support sales activities, and ensure customer satisfaction. The candidate will manage both customer support and sales responsibilities to drive business growth.

Key Responsibilities:Customer Support

  • Handle incoming calls, customer inquiries, and provide product information.
  • Assist customers in selecting the right plywood and building materials based on their needs.
  • Resolve customer complaints or issues and ensure high customer satisfaction.
  • Maintain customer records and follow up on service requests or orders.

Sales & Business Development

  • Follow up on online and offline leads to convert them into sales.
  • Build and maintain relationships with dealers, contractors, architects, and walk-in customers.
  • Provide quotations, pricing details, and product specifications to customers.
  • Coordinate with the sales team and store team for order processing and delivery.
  • Achieve monthly sales targets and contribute to revenue growth.

Requirements:

  • Experience in sales/customer service; plywood or building materials background preferred.
  • Excellent communication and interpersonal skills.
  • Basic computer knowledge (MS Office, WhatsApp, Email).
  • Strong negotiation and customer relationship skills.
  • Positive attitude, willingness to learn, and result-oriented mindset.

Job Type: Full-time

Pay: ₹16, ₹20,000.00 per month

Work Location: In person

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