Customer Support Executive

17 hours ago

Cochin, Kerala, India JIITAK Inc. Full time

Company Description:

JIITAK is a rising software development studio, committed to building sustainable and impactful digital solutions. Our talented team of architects, designers, managers, coordinators, and developers specializes in crafting custom, eco-conscious software tailored to client needs.In our pursuit of sustainability, we integrate these principles into every phase of our workflow — including planning, designing, and development processes. We firmly believe that digital solutions should align with and support the long-term health of our planet.

Role Overview:

We are looking for a customer-focused Customer Support Executive / Customer Specialist to handle customer queries, provide accurate information, and ensure a smooth customer experience across all communication channels. The ideal candidate should have strong communication skills, problem-solving ability, and a positive attitude toward customer service.

Key Responsibilities:

  • Handle customer inquiries via phone, email, chat, or social media
  • Understand customer needs and provide appropriate solutions
  • Maintain accurate records of customer interactions in CRM systems
  • Follow up with customers to ensure issue resolution and satisfaction
  • Coordinate with internal teams (sales, tech, operations) when required
  • Escalate complex issues to the relevant department in a timely manner
  • Meet service quality standards and response time SLAs
  • Provide feedback and suggestions to improve customer experience

Requirements and Qualifications:

  • Bachelor's degree in any discipline (preferred, not mandatory)
  • 0–3 years of experience in customer support / customer service
    (Freshers with good communication skills can apply)
  • Strong verbal and written communication skills
  • Good problem-solving and interpersonal skills
  • Ability to handle multiple customer interactions efficiently
  • Basic computer knowledge (MS Office, email, CRM tools)
  • Willingness to work in shifts (if applicable)
  • Customer-first mindset with a professional attitude

Perks and Benefits:

  • Job Offer: Successful candidates can expect a salary of Rs. 3 to 4 lac per annum upon conversion to a permanent employee.
  • Tools: A dedicated Apple MacBook (Apple silicon-based) will be provided during your employment.
  • Bonus: Performance-based incentives for timely completion of assigned projects.
  • Exposure: Get an opportunity to work with international teammates.
  • Amenities: Enjoy free snacks & beverages at the office.
  • Flexibility: Benefit from flexible work hours and an informal dress code.
  • Work Week: A 5-day workweek schedule.

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