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Customer Support Executive

2 weeks ago

Cochin, Kerala, India Linways Technologies Full time

Opportunity.

Linways is the fastest growing technology company working on a mission to improve the way the world is learning with the help of technology. 

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.
Responsibilities
  • Managing a team of representatives offering customer support.
  • Resolving customer complaints brought to your attention.
  • Planning the training and standardization of service delivery.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.
Skills Required
  • A bachelor's degree in administration or a related field.
  • Excellent interpersonal and written and oral communication skills
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.