Customer Support Associate

6 days ago

Kozhikode, Kerala, India The Sleep Company Full time

About the Role

As a Customer Relationship Executive, you will be the face of the brand in our retail stores — delivering a premium shopping experience, driving sales through meaningful conversations, and ensuring every customer walks out delighted. This role is ideal for individuals with excellent communication, sales acumen, and a passion for creating memorable customer experiences.

Key Responsibilities

  • Deliver an exceptional in-store customer experience, ensuring every interaction reflects the brand's premium positioning.
  • Drive tele-calling and lead closures, converting prospects into loyal customers.
  • Communicate confidently and clearly in fluent English, creating trust and comfort for customers.
  • Demonstrate strong consultative selling skills to understand customer needs and offer the right product solutions.
  • Exhibit thorough product knowledge and articulate features and benefits effectively.
  • Execute lead management and follow-ups systematically to boost conversions.
  • Support day-to-day store operations — including merchandising, billing, and reporting.
  • Maintain a professional appearance and behavior, embodying the brand's values at all times.
  • Collaborate with the store team to achieve and exceed monthly sales targets.
  • Handle customer concerns with empathy, ownership, and urgency to ensure complete satisfaction.

Key Skills & Requirements

  • Excellent Customer Service Skills – Non-negotiable
  • Strong Tele-calling & Closure Skills – Non-negotiable
  • Fluent English Communication – Non-negotiable
  • Professional Sales Skills – Non-negotiable
  • Presentable, confident, and well-groomed personality
  • Ability to work in a fast-paced, customer-centric retail environment
  • Minimum qualification: 10+2 / Graduate preferred
  • Prior retail or sales experience will be an added advantage

Why Join Us

  • Be a part of India's fastest-growing premium comfort-tech brand.
  • Opportunity to grow within a structured career path.
  • Training and development programs to sharpen your customer and sales skills.
  • Attractive incentives and performance rewards.

If you love interacting with people, have a flair for sales, and want to grow with a premium lifestyle brand — this role is for you.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Required)

Work Location: In person

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