Customer Support Associate

6 days ago


Kozhikode, Kerala, India The Sleep Company Full time

About the Role

As a Customer Relationship Executive, you will be the face of the brand in our retail stores — delivering a premium shopping experience, driving sales through meaningful conversations, and ensuring every customer walks out delighted. This role is ideal for individuals with excellent communication, sales acumen, and a passion for creating memorable customer experiences.

Key Responsibilities

  • Deliver an exceptional in-store customer experience, ensuring every interaction reflects the brand's premium positioning.
  • Drive tele-calling and lead closures, converting prospects into loyal customers.
  • Communicate confidently and clearly in fluent English, creating trust and comfort for customers.
  • Demonstrate strong consultative selling skills to understand customer needs and offer the right product solutions.
  • Exhibit thorough product knowledge and articulate features and benefits effectively.
  • Execute lead management and follow-ups systematically to boost conversions.
  • Support day-to-day store operations — including merchandising, billing, and reporting.
  • Maintain a professional appearance and behavior, embodying the brand's values at all times.
  • Collaborate with the store team to achieve and exceed monthly sales targets.
  • Handle customer concerns with empathy, ownership, and urgency to ensure complete satisfaction.

Key Skills & Requirements

  • Excellent Customer Service Skills – Non-negotiable
  • Strong Tele-calling & Closure Skills – Non-negotiable
  • Fluent English Communication – Non-negotiable
  • Professional Sales Skills – Non-negotiable
  • Presentable, confident, and well-groomed personality
  • Ability to work in a fast-paced, customer-centric retail environment
  • Minimum qualification: 10+2 / Graduate preferred
  • Prior retail or sales experience will be an added advantage

Why Join Us

  • Be a part of India's fastest-growing premium comfort-tech brand.
  • Opportunity to grow within a structured career path.
  • Training and development programs to sharpen your customer and sales skills.
  • Attractive incentives and performance rewards.

If you love interacting with people, have a flair for sales, and want to grow with a premium lifestyle brand — this role is for you.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Required)

Work Location: In person



  • Kozhikode, Kerala, India Algebra colours Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    We are seeking a proactive and client-focused Customer Support Executive to join our Operations Department. The candidate will act as a bridge between clients and the internal team, ensuring smooth communication, efficient operations, and timely delivery of services.Key Responsibilities:Interact and communicate with clients to understand their branding and...


  • Kozhikode, Kerala, India XYLEM LEARNING Full time ₹ 2,04,000 per year

    Job Title: Student Support AssociateLocation: Mankavu, KozhikodeEmployment Type: Full-time | PermanentAbout the RoleXylem Learning is on the lookout for proactive and student-focused Student Support Associates to join our growing team in Kozhikode. In this role, you will serve as the first point of contact for students and parents, offering expert guidance...


  • Kozhikode, Kerala, India The Sleep Company Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Key Responsibilities:Greet walk-in customers and build strong customer relationships.Understand customer needs, explain product features, and recommend suitable solutions.Drive sales conversion through excellent product knowledge and consultative selling.Handle customer queries, manage objections, and ensure high levels of customer satisfaction.Manage...


  • Kozhikode, Kerala, India Trackpi Private Limited Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    About the RoleThe Customer Service Associate (CSA) serves as the primary representative of the brand, playing a vital role in delivering a warm, helpful, and trustworthy customer experience on the retail floor. They are responsible for interacting with customers, identifying their needs, recommending appropriate product solutions, and ensuring a smooth...

  • Customer support

    2 weeks ago


    Kozhikode, Kerala, India AROOHA TRAVEL AND TOURISM Full time ₹ 4,20,000 - ₹ 6,60,000 per year

    Job Title: Senior Customer Support LeadCompany: Arooha Travel and TourismLocation: CalicutJob Type: Full-timeAbout UsArooha Travel and Tourism is a dynamic and growing travel company dedicated to providing exceptional travel experiences. We are looking for an experienced and motivated professional to lead our telecalling and customer support team.Key...


  • Kozhikode, Kerala, India Nika Online PVT LTD Full time ₹ 84,000 - ₹ 1,92,000 per year

    We are hiring smart female candidates for the post of customer service associates.Responsibilities:Building rapport and relationships with customers to foster loyalty and repeat businessBuilding and maintaining profitable relationships with key customers.Resolve customer complaints quickly and efficiently.Upgrade product knowledge. Lead generation through...


  • Kozhikode, Kerala, India Helett Enterprise LLP Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    Job Title: Customer Support ExecutiveLocation: Calicut, Kerala (Relocation required)Experience: Fresher/ExperiencedJoining: Immediate joiner preferredJob ResponsibilitiesHandle inbound and outbound customer calls in a professional manner.Resolve customer queries, provide accurate information, and ensure customer satisfaction.Maintain records of customer...


  • Kozhikode, Kerala, India Care n Cure Pharma Pvt Ltd Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Greet and assist customers in a polite and professional manner.Understand customer needs and suggest suitable products.Ensure the store floor and displays are neat, clean, and well-stocked.Handle billing, cash, and POS operations accurately.Achieve daily/weekly sales targets assigned by the store.Manage customer queries, complaints, and provide...

  • Sales Associate

    4 days ago


    Kozhikode, Kerala, India Hayal Travel Co. Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionHayal Travel is a dynamic and customer-focused travel agency with a strong presence in India and the UAE. Our mission is to make travel dreams a reality by offering tailored holiday packages, reliable global visa assistance, and convenient ticketing solutions. We specialize in providing high-quality services for inbound and outbound tours,...


  • Kozhikode, Kerala, India BGC trading llp Full time ₹ 1,68,000 - ₹ 2,52,000 per year

    Meet and greet clients in the showroom, understand their needs, make presentations, and advise them on products and solutions suiting their needs.Provide accurate information (e.g. product features, pricing and after-sales services).Answer customers' questions about specific products/services.Inform customers about discounts and special offers.Cross-sell...