Customer/Technical Support Executive

4 days ago

Kozhikode, Kerala, India Vikn Codes LLP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

We are looking for a skilled and enthusiastic Customer Technical Support Executive to join our team. The ideal candidate will handle customer inquiries, troubleshoot technical issues, and ensure a seamless user experience for our products and services.

Responsibilities:

  • Provide timely and effective technical support to customers via calls, chats, and emails.
  • Diagnose and resolve issues related to software, hardware, and network connectivity.
  • Guide customers through product features, configurations, and troubleshooting steps.
  • Maintain and update customer records and support logs in the system accurately.
  • Coordinate with the technical and product teams to resolve escalated issues.
  • Assist in preparing reports and documentation related to customer support activities.
  • Ensure high levels of customer satisfaction through professional communication and problem-solving.

Requirements:

  • 0–2 years of experience in a customer support or technical support role.
  • Bachelor's degree or diploma in Computer Science, Information Technology, or a related field (preferred).
  • Strong technical aptitude with basic knowledge of software, hardware, and networking.
  • Proficiency in MS Office (Word, Excel, Outlook) and familiarity with CRM tools is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability and attention to detail.
  • Ability to multitask and work effectively in a team-oriented environment.

Job Type: Full-time

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Kozhikode, Kerala, India Webeaz Technologies Pvt Ltd. Full time ₹ 2,40,000 per year

    Customer Support ExecutiveLocation: KINFRA Techno Industrial Park, Kakkancherry, CalicutExperience: 0-1 YearAbout Us:WebEaz Technologies Pvt Ltd is a leading Digital Transformation company with offices in Bangalore, Calicut, and Dubai. We specialize in Digital Marketing, Web & Mobile App Development, and ERP Solutions.Job OverviewWe are looking for a...

  • Technical Support Engineer

    2 weeks ago

    Kozhikode, Kerala, India ACIX MIDDLE EAST Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionACIX Middle East is a professionally managed strategic partner for end-to-end security. Based in Dubai, UAE, ACIX has expanded to Doha, Muscat, Abu Dhabi, and Riyadh. The company assists resellers, system integrators, and installers with a wide range of technological solutions including access control systems, IP CCTV storage, and video...

  • Customer Support Executive

    3 days ago

    Kozhikode, Kerala, India Helett Enterprise LLP Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    Job Title: Customer Support ExecutiveLocation: Calicut, Kerala (Relocation required)Experience: Fresher/ExperiencedJoining: Immediate joiner preferredJob ResponsibilitiesHandle inbound and outbound customer calls in a professional manner.Resolve customer queries, provide accurate information, and ensure customer satisfaction.Maintain records of customer...

  • Customer Support Specialist

    2 weeks ago

    Kozhikode, Kerala, India Ruminuz Digital Pvt Ltd Full time ₹ 10,000 - ₹ 22,000 per year

    Job Title: Customer Support Specialist – SaaS Platform (YBES)About YBESYBES is a next-generation SaaS platform that helps businesses automate marketing campaigns, manage promotions, loyalty programs, and gain deep customer insights — all from a single dashboard.We're growing fast and looking for enthusiastic customer support professionals to ensure our...

  • Customer Success Executive

    3 days ago

    Kozhikode, Kerala, India Techbrein Solutions Pvt Ltd Full time ₹ 18,00,000 - ₹ 36,00,000 per year

    Job Description: Customer Success Executive (CSE)Location: CalicutDepartment: Customer SuccessExperience: 0-2 yearsAbout the RoleAt TechBrein, the Customer Success Executive (CSE) ensures that customers get themaximum business value from our solutions and services. The CSE is the primarynon-technical point of contact for clients — responsible for smooth...

  • Technical Support and Implementation Engineer

    4 days ago

    Kozhikode, Kerala, India Software Associates Information Technologies Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job SummaryWe are seeking a skilled and customer-focusedTechnicalSupport and Implementation Engineerto join our IT team. This role involves providing technical support to end-users and clients.Key ResponsibilitiesTechnical Support:Provide first and second-line support to internal users and external clients via phone, email, and ticketing systems.Troubleshoot...

  • Technical Support and Implementation Engineer

    2 weeks ago

    Kozhikode, Kerala, India Software Associates- WeMakeIoT Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key ResponsibilitiesProvide timely technical support to clients via email, chat, phone, or ticketing systemTroubleshoot, diagnose, and resolve software/application and integration issuesLog and track issues, escalate when necessary, and follow through to resolutionCreate and maintain technical documentation, FAQs, and knowledge base articlesAnalyze recurring...

  • Customer support

    2 weeks ago

    Kozhikode, Kerala, India AROOHA TRAVEL AND TOURISM Full time ₹ 4,20,000 - ₹ 6,60,000 per year

    Job Title: Senior Customer Support LeadCompany: Arooha Travel and TourismLocation: CalicutJob Type: Full-timeAbout UsArooha Travel and Tourism is a dynamic and growing travel company dedicated to providing exceptional travel experiences. We are looking for an experienced and motivated professional to lead our telecalling and customer support team.Key...

  • Technical support cum tester

    2 weeks ago

    Kozhikode, Kerala, India ioNob Full time ₹ 96,000 - ₹ 2,40,000 per year

    Job Overview:We are looking for a Technical Support Executive cum Tester who can assist clients with product-related queries, perform application testing, and ensure smooth functioning of the software modules. The ideal candidate should have strong communication skills, basic technical knowledge, and a keen eye for detail to identify and resolve issues...

  • Customer Support Associate

    6 days ago

    Kozhikode, Kerala, India The Sleep Company Full time

    About the RoleAs a Customer Relationship Executive, you will be the face of the brand in our retail stores — delivering a premium shopping experience, driving sales through meaningful conversations, and ensuring every customer walks out delighted. This role is ideal for individuals with excellent communication, sales acumen, and a passion for creating...