
Technical Support Engineer
2 days ago
Company Description
ACIX Middle East is a professionally managed strategic partner for end-to-end security. Based in Dubai, UAE, ACIX has expanded to Doha, Muscat, Abu Dhabi, and Riyadh. The company assists resellers, system integrators, and installers with a wide range of technological solutions including access control systems, IP CCTV storage, and video management systems. Known as a strategic partner, ACIX supports projects throughout their lifecycle, providing distribution, supply, and technical support.
Role Description
This is a full-time remote role for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and offering solutions to customers. Daily tasks include responding to customer inquiries, resolving technical problems, and ensuring customer satisfaction. The role requires a strong understanding of ACIX products and a commitment to excellence in customer service.
Qualifications
- Technical Support and Troubleshooting skills
- Analytical skills for problem-solving
- Customer Support and Customer Service skills
- Excellent communication skills
- Ability to work independently and remotely
- Experience in the security and AV solutions industry is a plus
- Bachelor's degree in a related field or equivalent experience
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