Technical support cum tester

3 days ago

Kozhikode, Kerala, India ioNob Full time ₹ 96,000 - ₹ 2,40,000 per year

Job Overview:

We are looking for a Technical Support Executive cum Tester who can assist clients with product-related queries, perform application testing, and ensure smooth functioning of the software modules. The ideal candidate should have strong communication skills, basic technical knowledge, and a keen eye for detail to identify and resolve issues effectively.

Key Responsibilities:

  • Provide technical support and assistance to clients via email, chat, or calls.
  • Understand client issues and coordinate with the development team for resolutions.
  • Perform functional and regression testing of software modules.
  • Identify, document, and track software defects or inconsistencies.
  • Assist in preparing test cases, test reports, and user documentation.
  • Participate in UAT (User Acceptance Testing) and ensure smooth delivery to clients.
  • Maintain clear communication between internal teams and clients.
  • Ensure timely follow-up and closure of all support tickets and reported bugs.

Skills & Qualifications:

  • Bachelor's degree .
  • Basic understanding of software testing concepts .
  • Good analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to handle client interactions professionally and patiently.
  • Quick learner with attention to detail and willingness to take ownership.

Preferred Skills (Good to Have):

  • Knowledge of SQL and basic database concepts.
  • Familiarity with bug tracking tools (e.g., Jira, Trello).
  • Exposure to web or ERP application testing.

What We Offer:

  • Hands-on experience in both technical support and testing domains.
  • Opportunity to work closely with product and development teams.
  • Positive learning environment and career growth opportunities.

Job Type: Full-time

Pay: ₹8, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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