Technical Support and Implementation Engineer

5 days ago


Kozhikode, Kerala, India Software Associates Information Technologies Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job Summary

We are seeking a skilled and customer-focused
Technical
Support and Implementation Engineer
to join our IT team. This role involves providing technical support to end-users and clients.

Key Responsibilities

Technical Support:

  • Provide first and second-line support to internal users and external clients via phone, email, and ticketing systems.
  • Troubleshoot software, network, and application issues.
  • Escalate unresolved incidents to relevant teams.
  • Document issues, root causes, and resolutions in the knowledge base.

Implementation:

  • Assist in the planning, configuration, deployment, and integration of new systems or applications.
  • Coordinate with project teams and vendors during implementation phases.
  • Perform system testing, UAT support, and user training post-deployment.

Qualifications

  • Bachelor of Technology (B.Tech)
    in Computer Science, IT, Electronics, or a related field
    (preferred)
  • 1+ years of experience in a technical support or implementation role.
  • Solid understanding of support methodologies, IT infrastructure, and software deployment.
  • Experience with ticketing tools
  • Strong communication, problem-solving, and organizational skills.

Preferred Skills

  • Experience in SaaS or enterprise software environments.
  • Familiarity with SQL, APIs, or integration tools.


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