Customer Success Executive

3 days ago

Kozhikode, Kerala, India Techbrein Solutions Pvt Ltd Full time ₹ 18,00,000 - ₹ 36,00,000 per year

Job Description: Customer Success Executive (CSE)

Location: Calicut

Department: Customer Success

Experience: 0-2 years

About the Role

At TechBrein, the Customer Success Executive (CSE) ensures that customers get the

maximum business value from our solutions and services. The CSE is the primary

non-technical point of contact for clients — responsible for smooth onboarding,

relationship nurturing, ROI tracking, and coordination. In addition, the CSE contributes to

sales support and lead generation activities.

Key Responsibilities

Client Relationship & Engagement (Non-Technical)

● Lead customer onboarding, ensuring a smooth handover from

Sales/Pre-Sales and helping clients get started with our services.

● Understand customer goals and align TechBrein's solutions to deliver

measurable ROI and value realization.

● Act as the customer's advocate within TechBrein — proactively

communicating updates, timelines, and next steps.

● Conduct periodic check-ins and business reviews to assess satisfaction and

adoption.

● Ensure timely renewals and drive long-term client retention.

Customer Retention & Satisfaction

● Track customer health and flag risks to relevant internal teams.

● Collect and document customer feedback, escalating improvement areas.

● Support customer NPS/CSAT surveys and ensure continuous improvement.

Sales Support & Lead Generation

● Assist the sales team by following up with warm leads, inbound inquiries,

and renewals.

● Coordinate sales meetings, prepare proposals, and maintain accurate CRM

records.

● Re-engage past clients or cold leads with structured outreach campaigns.

Coordination & Internal Communication

● Liaise with technical, delivery, and support teams on client requests —

without handling technical issues directly.

● Track progress of service deliverables and keep clients informed.

● Maintain clear records of all client interactions and updates in CRM.

What You're NOT Responsible For

● Technical troubleshooting, architecture, or delivery.

● Direct involvement in DevOps/Engineering workflows.

● Acting as the escalation point for support issues (handled by respective

teams).

Skills & Qualifications

● Bachelor's degree in Business, Communications, or related field.

● 0-2 years' experience in customer-facing roles (customer success, account

management, or sales support).

● Strong communication and relationship-building skills.

● Organized, proactive, and detail-oriented.

● Familiarity with CRM platforms (e.g., Zoho), Google Workspace, and

collaboration tools.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

  • Customer Success Executive

    16 hours ago

    Kozhikode, Kerala, India DataHex Digital Solutions Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company Overview:DataHex is a Calicut-based digital solutions company helping businesses grow through personalized digital transformation and help businesses of all sizes achieve their goals.. With a focus on our core strategy 'Understand, Innovate, Implement, and Grow' we deliver tailored, efficient, and growth-driven solutions. Our experienced team...

  • Customer Success Associate

    4 days ago

    Kozhikode, Kerala, India 90ac9727-20eb-4ec1-99bc-9558b737d8b6 Full time ₹ 1,80,000 - ₹ 24,00,000 per year

    About the RoleThis role focuses on post-sales support, customer coordination, and data management. The Customer Success Associate ensures smooth onboarding, timely follow-ups, accurate documentation, and overall customer satisfaction after the sale is completed.Key ResponsibilitiesPost-Sales SupportCoordinate with customers/students after enrollment or...

  • Customer Success and Growth Lead

    4 days ago

    Kozhikode, Kerala, India Techbrein Solutions Pvt Ltd Full time ₹ 4,80,000 per year

    Job Title: Customer Success and Growth LeadLocation: Techbrein Solutions Pvt LtdDepartment: Customer Success / GrowthReports To: Operations Head / CEOThe Junior Purchase Executive is responsible for assisting in the procurement of materials,equipment, and services required by the organization. This role involves coordinating withvendors, obtaining...

  • Customer Care Executive

    6 days ago

    Kozhikode, Kerala, India DISHHA STAFFING SERVICES PVT LTD Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We are looking for an experienced Call Center Executive to join our team in Calicut/Kozhikode, Kerala. The successful candidate will be responsible for providing excellent customer service to our clients. The ideal candidate should have excellent communication and interpersonal skills, be able to handle customer inquiries and complaints, and be able to work...

  • Customer Care Executive

    2 weeks ago

    Kozhikode, Kerala, India Dishha Staffing Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for an experienced Call Center Executive to join our team in Calicut/Kozhikode, Kerala. The successful candidate will be responsible for providing excellent customer service to our clients. The ideal candidate should have excellent communication and interpersonal skills, be able to handle customer inquiries and complaints, and be able to work...

  • Customer Service Executive

    4 days ago

    Kozhikode, Kerala, India Factorhuman Resources Pvt Ltd Full time ₹ 12,000 - ₹ 24,000 per year

    Job Title: Customer Relationship Executive (CRE) & Office AdministratorJob Type: Full-Time, PermanentLocation: Calicut, KuttikkattoorJob Summary:We are seeking a dynamic and proactive individual to join our team as a Customer Relationship Executive (CRE) & Office Administrator. This dual-role position requires a professional who can effectively manage...

  • Growth and Client Success Executive

    6 days ago

    Kozhikode, Kerala, India Quest Innovative solutions Pvt ltd Kochi Full time

    Job Title : Growth and Client Success ExecutiveJob Location : CalicutJob Type : Full-time regular employment.Academic Qualification : Any Graduate (IT preferred)Business Developmentl Meet personal targets.l To conduct periodic study on Competitor products and strategies.l Support to develop new Marketing Strategies.Academy-Operations Supportl Daily , Monthly...

  • Customer Relationship Executive

    4 days ago

    Kozhikode, Kerala, India Tele Business Hub LLP Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Relationship Executive located in Kozhikode. The Customer Relationship Executive will be responsible for managing customer satisfaction, nurturing business relationships, providing excellent customer service, and maintaining positive client...

  • Customer Support Executive

    2 weeks ago

    Kozhikode, Kerala, India Webeaz Technologies Pvt Ltd. Full time ₹ 2,40,000 per year

    Customer Support ExecutiveLocation: KINFRA Techno Industrial Park, Kakkancherry, CalicutExperience: 0-1 YearAbout Us:WebEaz Technologies Pvt Ltd is a leading Digital Transformation company with offices in Bangalore, Calicut, and Dubai. We specialize in Digital Marketing, Web & Mobile App Development, and ERP Solutions.Job OverviewWe are looking for a...

  • Customer Relationship Executive

    1 week ago

    Kozhikode, Kerala, India TVS AKB MOTORS Full time

    Location: RamanattukaraDepartment: Sales & ServicesEmployment Type: Full-timeThe Customer Relationship Executive (CRE) is responsible for building and maintaining strong relationships with customers to ensure satisfaction.Requirements:Education: Bachelor's degree in Business, Marketing, or a related field (preferred).Experience: 1–3 years in customer...