Customer Success Executive
3 days ago
Job Description: Customer Success Executive (CSE)
Location: Calicut
Department: Customer Success
Experience: 0-2 years
About the Role
At TechBrein, the Customer Success Executive (CSE) ensures that customers get the
maximum business value from our solutions and services. The CSE is the primary
non-technical point of contact for clients — responsible for smooth onboarding,
relationship nurturing, ROI tracking, and coordination. In addition, the CSE contributes to
sales support and lead generation activities.
Key Responsibilities
Client Relationship & Engagement (Non-Technical)
● Lead customer onboarding, ensuring a smooth handover from
Sales/Pre-Sales and helping clients get started with our services.
● Understand customer goals and align TechBrein's solutions to deliver
measurable ROI and value realization.
● Act as the customer's advocate within TechBrein — proactively
communicating updates, timelines, and next steps.
● Conduct periodic check-ins and business reviews to assess satisfaction and
adoption.
● Ensure timely renewals and drive long-term client retention.
Customer Retention & Satisfaction
● Track customer health and flag risks to relevant internal teams.
● Collect and document customer feedback, escalating improvement areas.
● Support customer NPS/CSAT surveys and ensure continuous improvement.
Sales Support & Lead Generation
● Assist the sales team by following up with warm leads, inbound inquiries,
and renewals.
● Coordinate sales meetings, prepare proposals, and maintain accurate CRM
records.
● Re-engage past clients or cold leads with structured outreach campaigns.
Coordination & Internal Communication
● Liaise with technical, delivery, and support teams on client requests —
without handling technical issues directly.
● Track progress of service deliverables and keep clients informed.
● Maintain clear records of all client interactions and updates in CRM.
What You're NOT Responsible For
● Technical troubleshooting, architecture, or delivery.
● Direct involvement in DevOps/Engineering workflows.
● Acting as the escalation point for support issues (handled by respective
teams).
Skills & Qualifications
● Bachelor's degree in Business, Communications, or related field.
● 0-2 years' experience in customer-facing roles (customer success, account
management, or sales support).
● Strong communication and relationship-building skills.
● Organized, proactive, and detail-oriented.
● Familiarity with CRM platforms (e.g., Zoho), Google Workspace, and
collaboration tools.
Job Types: Full-time, Permanent
Pay: ₹15, ₹25,000.00 per month
Work Location: In person
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