Customer Service Executive

4 days ago

Kozhikode, Kerala, India Factorhuman Resources Pvt Ltd Full time ₹ 12,000 - ₹ 24,000 per year

Job Title: Customer Relationship Executive (CRE) & Office Administrator

Job Type: Full-Time, Permanent

Location: Calicut, Kuttikkattoor

Job Summary:

We are seeking a dynamic and proactive individual to join our team as a Customer Relationship Executive (CRE) & Office Administrator. This dual-role position requires a professional who can effectively manage customer relationships while ensuring seamless administrative operations within the office.

Key Responsibilities Customer Relationship Executive (CRE) Responsibilities:

. Build and nurture strong relationships with customers, ensuring their satisfaction and loyalty.

. Address customer inquiries and provide detailed product information with clarity and professionalism.

. Resolve customer concerns promptly, ensuring a positive resolution and customer retention.

. Collaborate with the sales team to identify and meet customer requirements effectively.

. Maintain accurate records of all customer interactions and updates in the CRM system.

. Conduct customer satisfaction surveys to gather feedback and identify areas for improvement.

. Ensure timely product delivery and follow up to confirm customer satisfaction.

. Work towards achieving customer service goals and contribute to overall business success.

Office Administrator Responsibilities:

. Provide comprehensive administrative support to various departments, ensuring smooth office operations.

. Organize and maintain office files, documents, and records for easy accessibility and security.

. Handle incoming calls, emails, and correspondence with professionalism and efficiency.

. Schedule and coordinate meetings and appointments, ensuring effective time management.

Qualifications and Skills:

. Minimum 1 year of experience in customer relationship management and/or office administration.

. Strong interpersonal and communication skills.

. Ability to multitask and prioritize tasks effectively.

. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

. Excellent problem-solving and organizational abilities.

Job Type: Full-time

Benefits:

Health insurance

Paid Sick Leave

Paid time off

Schedule:

Day shift

Experience:

Customer service: 1 year (Preferred)

Job Type: Full-time

Benefits:

Cell phone reimbursement

Health insurance

Paid sick time

Paid time off

Work Location: In person

Job Type: Full-time

Pay: ₹10, ₹12,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off

Work Location: In person

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