Customer Service Executive

2 days ago

Kozhikode, Kerala, India Artha Financial services Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Customer Service Executive:

· Manage incoming calls from Clients ensuring service is delivered within the required time frames.

· Build professional rapport with internal and external customers by demonstrating active listening skills to ensure mutual understanding of customer's concerns/comments

· Maintain compliance and data entry to agreed department conventions and compliance standards

· Identifying opportunities for process and service improvements and making recommendations

· Demonstrate positive 'Customer First' behaviours to ensure a high level of customer service is provided at all times

· Proactively identify potential issues with clients and related consultants

  • Effectively communicate information, verbally, and/or in writing in a clear and informative manner, and take appropriate ownership and accountability of customer issues and concerns, minimizing the need for future contacts

Job Types: Full-time, Permanent

Pay: From ₹12,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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