Customer Service Executive
20 hours ago
Customer Service Executive:
· Manage incoming calls from Clients ensuring service is delivered within the required time frames.
· Build professional rapport with internal and external customers by demonstrating active listening skills to ensure mutual understanding of customer's concerns/comments
· Maintain compliance and data entry to agreed department conventions and compliance standards
· Identifying opportunities for process and service improvements and making recommendations
· Demonstrate positive 'Customer First' behaviours to ensure a high level of customer service is provided at all times
· Proactively identify potential issues with clients and related consultants
- Effectively communicate information, verbally, and/or in writing in a clear and informative manner, and take appropriate ownership and accountability of customer issues and concerns, minimizing the need for future contacts
Job Types: Full-time, Permanent
Pay: From ₹12,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
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