Customer Success Associate

5 days ago


Kozhikode, Kerala, India 90ac9727-20eb-4ec1-99bc-9558b737d8b6 Full time ₹ 1,80,000 - ₹ 24,00,000 per year

About the Role

This role focuses on post-sales support, customer coordination, and data management. The Customer Success Associate ensures smooth onboarding, timely follow-ups, accurate documentation, and overall customer satisfaction after the sale is completed.

Key Responsibilities

Post-Sales Support

  • Coordinate with customers/students after enrollment or purchase.
  • Assist with onboarding, documentation, and initial guidance.
  • Handle customer queries through phone, WhatsApp, and email.
  • Follow up regularly to ensure customer satisfaction and requirement completion.

Customer Communication

  • Provide timely updates and resolve issues by coordinating with internal teams.
  • Maintain a positive customer experience throughout the lifecycle.

Data Entry & Documentation

  • Enter and update customer details accurately in CRM/Excel/Google Sheets.
  • Maintain logs for follow-ups, queries, and resolutions.
  • Prepare daily/weekly reports on customer interactions.
  • Ensure all documents and data are up to date and error-free.

General Responsibilities

  • Collect customer feedback and share improvement insights.
  • Coordinate with sales, operations, and academic teams for smooth workflows.

Requirements

  • Bachelor's degree in any field.
  • 1–3 years of experience in customer service, post-sales, or admin roles.
  • Strong communication (phone + WhatsApp + email).
  • Excellent data entry skills (fast and accurate) with knowledge of Excel/Sheets.
  • Ability to multitask and manage follow-ups efficiently.
  • Problem-solving and customer-handling skills.

Preferred Skills

  • Experience in EdTech, training, or service industry.
  • Knowledge of CRM tools.
  • Strong documentation and coordination skills.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person



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