Customer Support Associate

7 days ago

Kozhikode, Kerala, India The Sleep Company Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Key Responsibilities:

  • Greet walk-in customers and build strong customer relationships.
  • Understand customer needs, explain product features, and recommend suitable solutions.
  • Drive sales conversion through excellent product knowledge and consultative selling.
  • Handle customer queries, manage objections, and ensure high levels of customer satisfaction.
  • Manage in-store displays, stock upkeep, and ensure the store is customer-ready at all times.
  • Follow up with customers on inquiries, quotations, and post-sale services.
  • Capture customer data accurately in the CRM for follow-ups and relationship management.
  • Achieve sales targets and contribute to store performance.

Desired Candidate Profile:

  • Graduate in any discipline.
  • 1–3 years experience in premium retail, furniture, mattress, or consumer durables is preferred.
  • Strong communication and interpersonal skills.
  • Customer-focused attitude with a consultative approach to sales.
  • Fluency in English and local language.
  • Positive attitude and willingness to learn.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • English (Required)

Work Location: In person

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