
Customer Support Associate
7 days ago
We are seeking a proactive and client-focused Customer Support Executive to join our Operations Department. The candidate will act as a bridge between clients and the internal team, ensuring smooth communication, efficient operations, and timely delivery of services.
Key Responsibilities:
- Interact and communicate with clients to understand their branding and advertising requirements.
- Collect, document, and share client briefs with the internal team clearly and effectively.
- Coordinate day-to-day operations to ensure timely and accurate delivery of services.
- Prepare and present client presentations (PPTs) as required.
- Follow up with clients for feedback, approvals, and revisions.
- Maintain strong working relationships with both clients and the creative/operations team.
- Assist in improving internal processes and client service quality.
Key Requirements:
- Minimum 1 year of experience in client servicing, customer support, or operations.
- Proficient in client communication and requirement gathering.
- Knowledge of Hindi and Tamil is a strong advantage.
- Basic to intermediate skills in PowerPoint and MS Office tools.
- Good understanding of branding and advertising concepts (preferred).
- Strong organizational and time management skills.
- Positive attitude, team player, and solution-oriented mindset.
Job Type: Full-time
Pay: ₹15, ₹30,000.00 per month
Work Location: In person
Speak with the employer
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