Customer Service Associate
17 hours ago
About the Role
The Customer Service Associate (CSA) serves as the primary representative of the brand, playing a vital role in delivering a warm, helpful, and trustworthy customer experience on the retail floor. They are responsible for interacting with customers, identifying their needs, recommending appropriate product solutions, and ensuring a smooth checkout process. By doing so, the CSA helps ensure that every family leaves the store feeling satisfied and supported. This role is especially important in fostering brand loyalty, influencing purchasing decisions, and encouraging repeat visits particularly in a retail setting focused on young parents, babies, and toddlers.
Key Responsibilities
● Customer Engagement & Sales Support: Welcome every customer with genuine warmth, empathy, and enthusiasm. Understand their specific needs such as the child's age, intended product use, or safety concerns and recommend suitable products. Support customers in locating items, explaining features, usage, and care instructions. Proactively highlight ongoing promotions, loyalty benefits, and suggest complementary products through upselling and cross-selling.
● Creating a Personalized Shopping Experience: Build meaningful connections with returning customers by remembering preferences, past purchases, or special occasions like birthdays. Offer extra guidance to first-time parents or those buying gifts. Provide patient and considerate assistance to elderly customers, expectant mothers, and families with small children.
● Handling Customer Concerns & Queries: Address and resolve minor customer complaints directly on the floor with professionalism. For more complex or policy-related issues, escalate them to the Floor or Store Manager with clear and timely communication. Follow up when needed on delayed services or product-related issues to ensure customer satisfaction.
● Product Knowledge & Brand Representation: Maintain up-to-date knowledge of product ranges, safety instructions, warranties, and new arrivals. Be well-versed in baby care best practices, safety guidelines, and appropriate product use. Represent the brand with confidence, professionalism, and appropriate grooming, language, and behavior.
● Store Maintenance & Visual Merchandising: Keep shelves, displays, and demo areas clean, organized, and safe for children. Assist in maintaining visual merchandising standards by arranging merchandise neatly. Ensure all products are correctly labeled with accurate prices and relevant information.
Key Skills
● Relationship building and networking.
● Sales and persuasion techniques.
● Strong time management and organizational skills.
● Ability to work independently and achieve targets.
Compensation & Benefits
● Salary Range: ₹1,80,000 – ₹2,40,000 per annum (negotiable depending on experience)
● Incentives:
● Performance-based commission.
● Other Perks: Health insurance, mobile/data reimbursement, training programs.
● Career Growth: Opportunity to advance into senior sales or business development roles based on consistent performance
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
-
Customer Service Associate
14 hours ago
Kozhikode, Kerala, India Nika Online PVT LTD Full time ₹ 84,000 - ₹ 1,92,000 per yearWe are hiring smart female candidates for the post of customer service associates.Responsibilities:Building rapport and relationships with customers to foster loyalty and repeat businessBuilding and maintaining profitable relationships with key customers.Resolve customer complaints quickly and efficiently.Upgrade product knowledge. Lead generation through...
-
Customer Service Associate
2 weeks ago
Kozhikode, Kerala, India Seven Years Baby Shop Full time ₹ 1,44,000 - ₹ 1,86,000 per yearAbout the OrganizationSeven Years is a trusted kids' store, offering a wide range of quality products for children aged 0 to 7 years. From baby essentials to toys, clothes, and educational items, the store is a one-stop destination for young families.What sets Seven Years apart is its warm service, curated product range, and a family-friendly environment,...
-
Customer Service Associate
2 days ago
Kozhikode, Kerala, India BGC trading llp Full time ₹ 1,68,000 - ₹ 2,52,000 per yearMeet and greet clients in the showroom, understand their needs, make presentations, and advise them on products and solutions suiting their needs.Provide accurate information (e.g. product features, pricing and after-sales services).Answer customers' questions about specific products/services.Inform customers about discounts and special offers.Cross-sell...
-
F&B Service Associate
2 days ago
Kozhikode, Kerala, India NEXSTAY HOTELS AND RESORTS Full time ₹ 8,000 - ₹ 1,50,000 per yearJob Summary:The F&B Service Associate is responsible for providing excellent guest service by taking orders, serving food & beverages, maintaining cleanliness, and ensuring guest satisfaction in line with the service standards of the hotel/restaurant.Key Responsibilities:Greet guests courteously and escort them to tables.Present menus, take food & beverage...
-
Customer Service Representative
9 hours ago
Kozhikode, Kerala, India WORDCRAFT LEGAL TRANSLATION Full time ₹ 1,30,000 - ₹ 2,00,000 per yearCustomer Service RepresentativeWe are seeking a proactive Customer Service Representative to deliver exceptional client support, handle inquiries, and contribute to overall customer satisfaction. The ideal candidate will have excellent communication skills, a sales-driven mindset, and prior experience in the travel and tourism industry. Knowledge of...
-
Customer Service Executive
1 week ago
Kozhikode, Kerala, India VOYE HOMES Full time ₹ 1,92,000 - ₹ 2,64,000 per yearQualifications:0-02 years experience in customer service, guest relation in hospitality industry.Diploma, Bachelor's degree, Post Graduates.Talented and enthusiastic fresher candidates are encouraged to apply.Skills:Strong interpersonal skills and the ability to build professional relationships naturally.Top quality communications skills, both written and...
-
Customer Service Consultant
10 hours ago
Kozhikode, Kerala, India D'ATELIER Full time ₹ 2,00,000 - ₹ 3,00,000 per yearWe are seeking a passionate and customer-focused Furnishing Consultant to join our team. In this role, you will assist clients in selecting furniture, home décor, and interior solutions that align with their personal style, functional needs, and budget. You'll combine interior design knowledge with sales expertise to deliver exceptional service and drive...
-
Sales Associate
1 week ago
Kozhikode, Kerala, India DIMORA KOZHIKODE Full time ₹ 1,80,000 - ₹ 2,10,000 per yearWe are seeking a motivated and customer-focused Sales Associate to support our hotel's sales and marketing initiatives. The ideal candidate will be responsible for assisting in generating business through client relationships, prospecting, and delivering exceptional guest service to promote the hotel's services and amenities.Job Types: Full-time,...
-
Customer Support Associate
3 days ago
Kozhikode, Kerala, India Algebra colours Full time ₹ 1,80,000 - ₹ 3,60,000 per yearWe are seeking a proactive and client-focused Customer Support Executive to join our Operations Department. The candidate will act as a bridge between clients and the internal team, ensuring smooth communication, efficient operations, and timely delivery of services.Key Responsibilities:Interact and communicate with clients to understand their branding and...
-
Fashion sales Associate
16 hours ago
Kozhikode, Kerala, India Mosons EZY Full time ₹ 16,80,000 per yearWe are looking for a Fashion Sales Associate to provide excellent customer service, support sales, and assist with daily store operations. The ideal candidate is enthusiastic, fashion-forward, and confident in handling billing.Requirements:Minimum 2 years of experience in retail or fashion sales.Billing and system knowledge is required.Strong communication...