Customer Support Engineer

2 days ago

Kozhikode, Kerala, India Easify Full time US$ 60,000 - US$ 1,20,000 per year

Easify is our all-in-one communications portal that helps businesses stay connected with their customers through messaging, automated workflows, and actionable insights. We're looking for a proactive and customer-focused Customer Support Engineer to build lasting relationships with our US-based clients and ensure they have a seamless experience using our platform.

Role overview:

As a Customer Support Engineer, you will be the primary point of contact for customers—helping them onboard, guiding them through the platform, addressing compliance and subscription-related concerns, and ensuring they derive maximum value from Easify. This role involves a mix of customer communication, compliance monitoring, sales conversion, and support coordination, requiring near-native English communication skills and flexibility to work during US business hours (night shift).

Key Responsibilities:


Customer Reach-out: Engage with subscribed customers and encourage them to complete the onboarding and setup process.

Subscription Retention: Reach out to customers who cancel or express dissatisfaction, understand their concerns, and take proactive steps to improve retention.

Demo Calls: Attend and conduct demo calls for prospective customers to showcase the platform's features and benefits.

Documentation: Maintain clear and organized records of customer interactions, issues, and resolutions in the CRM system.


Qualifications & Skills:


5-15 years of experience in Customer Relationship Management, Client Support, or Inside Sales, preferably in a SaaS or communication-based platform.

Excellent verbal and written communication skills with a near-native US accent and fluency in English.

Strong interpersonal skills with the ability to handle customer concerns empathetically and professionally.

Familiarity with CRM tools, online communication platforms, and demo presentation software.

Proactive, persuasive, and capable of multitasking in a remote work environment.

Flexibility to work in US shift

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