Customer Support Executive

6 days ago


Cochin, Kerala, India Thrillark Full time ₹ 4,00,000 - ₹ 6,00,000 per year

About Thrillark

Thrillark is a discovery and booking platform for experiences—be it iconic landmarks, hidden gems, or local adventures. With over 10,000+ curated activities across the UAE, Southeast Asia, and beyond, we're reimagining how people explore cities. Whether you're a traveller or a local, there's always something to experience on Thrillark.

About the Role

We're looking for a Customer Support Executive who can ensure our guests get timely help, smooth resolutions, and genuinely feel cared for. You'll be the first point of contact for users booking experiences across multiple cities.

If you're a good communicator, stay calm under pressure, and love making someone's day better, this role is for you.

  • Respond to customer queries through chat, email, and phone—promptly and clearly.
  • Assist users with bookings, cancellations, refunds, and troubleshooting.
  • Liaise with experience providers and internal teams to resolve guest concerns.
  • Keep a record of guest interactions, feedback, and resolutions.
  • Maintain a friendly, helpful tone across all communication.
  • Spot issues and suggest improvements to streamline the customer experience.

Who Can Apply

  • Freshers are welcome to apply — this is an entry-level position.
  • Excellent written and verbal communication skills in English.
  • Comfortable using CRM tools, spreadsheets, and multitasking.
  • Willing to work rotational shifts (including weekends or holidays when needed).
  • Positive attitude, empathy, and willingness to learn and grow.

Why Join Us

  • Be part of a fast-growing travel-tech startup with global ambitions.
  • Work closely with passionate founders and a small, energetic team.
  • A culture that values ownership, creativity, and learning.
  • Competitive compensation and opportunities to grow with us.


  • Cochin, Kerala, India LRL Motors Pvt Ltd Full time ₹ 9,000 - ₹ 24,881 per year

    We're Hiring: B2C Customer Support ExecutivesWe are expanding our team and looking for Customer Support Executives with strong knowledge of automobiles, spare parts, and accessories.Key Responsibilities:Handle inbound and outbound calls with customersAssist with product inquiries, orders, and after-sales supportProvide quick and effective solutions to...


  • Cochin, Kerala, India Brillianz Education Group Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    We Are Hiring Customer Support ExecutiveBrillianz Education is looking for skilled professionals to join our team and manage communication with international clients.Position: Customer Support ExecutiveLocation: Kochi (Brillianz UAE Operations)Working Hours: 11:00 AM – 8:00 PMSalary: 25,000 – 30,000 plus incentivesJoining: ImmediateAge Limit: Up to 30...


  • Cochin, Kerala, India Hopezen International Private Ltd Full time ₹ 1,20,000 - ₹ 1,56,000 per year

    Job Title : Customer Support ExecutiveLocation: Ernakulam – VyttilaSalary: ₹10,000 – ₹13,000 per monthExperience: FresherJob Type: Full-time | Work from OfficeJob Summary:We are looking for a Customer Support Executive (Fresher) who can handle customer interactions professionally, provide accurate information, and ensure excellent customer...


  • Cochin, Kerala, India Electro Green Motors Pvt Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    About Us:Black and White Creations is a leading Railway Advertising company based in Kochi, known for delivering impactful branding solutions across trains and railway stations. We specialize in Exterior Train Branding, Interior Train Branding, Station Boards, and PA Systems. Our mission is to provide seamless, timely, and innovative advertising solutions to...


  • Cochin, Kerala, India Black and White Creations Pvt Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    About Us:Black and White Creations is a leading Railway Advertising company based in Kochi, known for delivering impactful branding solutions across trains and railway stations. We specialize in Exterior Train Branding, Interior Train Branding, Station Boards, and PA Systems. Our mission is to provide seamless, timely, and innovative advertising solutions to...


  • Cochin, Kerala, India Onboard Aero Consultant Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    About Us:Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support Executive, handling customer queries viaWhatsApp and online platforms.Key...


  • Cochin, Kerala, India Ardent Digital & Beyond Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Customer Support Executive / Reservation Consultant (Non-Voice & No Sales Targets)Position Overview: This a pivotal role, responsible for assisting clients in booking their reservations, handling inquiries, and ensuring their booking arrangements are handled smoothly and efficiently. This role demands excellent customer service skills and attention to...


  • Cochin, Kerala, India Teleperformance (TP) Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    We are hiring Customer Support Executive for Banking Inbound & Outbound Voice Process. Work location- Kochi, Kalamassery. The role requires handing customer queries, providing solutions, and ensuring a high level of customer satisfaction.Key Responsibilities:Handle Inbound and Outbound calls related to banking services.Resolve customer queries promptly and...


  • Cochin, Kerala, India BK SQUARE INTERNATIONAL CONSULTANT Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    Respond promptly and professionally to customer inquiries and complaints via phone, email, and live chat.​Provide accurate and complete information about the company's products and services.​Diagnose, troubleshoot, and resolve customer issues efficiently, providing step-by-step guidance.​Escalate complex or unresolved issues to the appropriate internal...


  • Cochin, Kerala, India IntrCity by RailYatri Full time ₹ 1,68,000 - ₹ 2,40,000 per year

    Desired Experience & Skills:-Identify customer concerns and provide timely support for their queries.Be proficient in our products and services and communicate effectively to the customer.Responding to queries from customers and giving timely support when requested.Coordinating with multiple teams to ensure the timely response to inquiries.Collecting...