Customer Support Executive

4 days ago

Cochin, Kerala, India Electro Green Motors Pvt Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

About Us:

Black and White Creations is a leading Railway Advertising company based in Kochi, known for delivering impactful branding solutions across trains and railway stations. We specialize in Exterior Train Branding, Interior Train Branding, Station Boards, and PA Systems. Our mission is to provide seamless, timely, and innovative advertising solutions to businesses across India.

Job Summary:

We are looking for a dynamic and customer-oriented Customer Support Executive to join our energetic team. You will be the first point of contact for our clients, responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. This role is crucial in maintaining strong client relationships and supporting our operational excellence.

Key Responsibilities:

  • Handle inbound and outbound client communications via phone, email, and WhatsApp.
  • Address client inquiries related to railway advertising campaigns, services, and project status.
  • Coordinate with internal teams (operations, design, accounts) to resolve customer queries promptly.
  • Maintain accurate client records and update CRM systems.
  • Follow up with clients for approvals, payments, and feedback.
  • Ensure high levels of customer satisfaction through excellent service.
  • Prepare and share service reports and updates as needed.
  • Identify opportunities to improve customer support processes.

Requirements:

  • Bachelor's degree in any discipline.
  • 1–3 years of experience in customer support/client servicing (preferably in advertising, media, or service industries).
  • Excellent verbal and written communication skills in English and Malayalam (Hindi is a plus).
  • Strong interpersonal skills with a client-first approach.
  • Good knowledge of MS Office and CRM tools.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Problem-solving attitude with attention to detail.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Friendly and supportive work environment.
  • Opportunities for career growth within the media and advertising sector.
  • Exposure to large-scale campaigns and premium B2B clientele.

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 3 years (Preferred)
  • Customer service: 3 years (Preferred)

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Cochin, Kerala, India Aabasoft Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job OverviewOur Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive.Your main goal for this role will be to monitor each employee's work and provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and...

  • Customer Support Executive

    7 days ago

    Cochin, Kerala, India Brillianz Education Group Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    We Are Hiring Customer Support ExecutiveBrillianz Education is looking for skilled professionals to join our team and manage communication with international clients.Position: Customer Support ExecutiveLocation: Kochi (Brillianz UAE Operations)Working Hours: 11:00 AM – 8:00 PMSalary: 25,000 – 30,000 plus incentivesJoining: ImmediateAge Limit: Up to 30...

  • Customer Support Executive

    2 weeks ago

    Cochin, Kerala, India Onboard Aero Consultant Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support ExecutiveLocation: Eranakulam Employment Type: Full-time On SiteAbout Us:Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support...

  • Customer Support Executive

    1 week ago

    Cochin, Kerala, India Hopezen International Private Ltd Full time ₹ 1,20,000 - ₹ 1,56,000 per year

    Job Title : Customer Support ExecutiveLocation: Ernakulam – VyttilaSalary: ₹10,000 – ₹13,000 per monthExperience: FresherJob Type: Full-time | Work from OfficeJob Summary:We are looking for a Customer Support Executive (Fresher) who can handle customer interactions professionally, provide accurate information, and ensure excellent customer...

  • Customer Support Executive

    4 days ago

    Cochin, Kerala, India Black and White Creations Pvt Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    About Us:Black and White Creations is a leading Railway Advertising company based in Kochi, known for delivering impactful branding solutions across trains and railway stations. We specialize in Exterior Train Branding, Interior Train Branding, Station Boards, and PA Systems. Our mission is to provide seamless, timely, and innovative advertising solutions to...

  • Customer Support Executive

    7 days ago

    Cochin, Kerala, India Onboard Aero Consultant Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    About Us:Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support Executive, handling customer queries viaWhatsApp and online platforms.Key...

  • Customer Support Executive- K

    2 days ago

    Cochin, Kerala, India Teleperformance (TP) Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    We are hiring Customer Support Executive for Banking Inbound & Outbound Voice Process. Work location- Kochi, Kalamassery. The role requires handing customer queries, providing solutions, and ensuring a high level of customer satisfaction.Key Responsibilities:Handle Inbound and Outbound calls related to banking services.Resolve customer queries promptly and...

  • Customer Support Executive

    2 days ago

    Cochin, Kerala, India Thrillark Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    About ThrillarkThrillark is a discovery and booking platform for experiences—be it iconic landmarks, hidden gems, or local adventures. With over 10,000+ curated activities across the UAE, Southeast Asia, and beyond, we're reimagining how people explore cities. Whether you're a traveller or a local, there's always something to experience on Thrillark.About...

  • Customer Support Executive

    7 days ago

    Cochin, Kerala, India BK SQUARE INTERNATIONAL CONSULTANT Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    Respond promptly and professionally to customer inquiries and complaints via phone, email, and live chat.​Provide accurate and complete information about the company's products and services.​Diagnose, troubleshoot, and resolve customer issues efficiently, providing step-by-step guidance.​Escalate complex or unresolved issues to the appropriate internal...

  • Customer Support Executive

    2 days ago

    Cochin, Kerala, India IntrCity by RailYatri Full time ₹ 1,68,000 - ₹ 2,40,000 per year

    Desired Experience & Skills:-Identify customer concerns and provide timely support for their queries.Be proficient in our products and services and communicate effectively to the customer.Responding to queries from customers and giving timely support when requested.Coordinating with multiple teams to ensure the timely response to inquiries.Collecting...