Customer Support Executive

2 days ago

Cochin, Kerala, India Electro Green Motors Pvt Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

About Us:

Black and White Creations is a leading Railway Advertising company based in Kochi, known for delivering impactful branding solutions across trains and railway stations. We specialize in Exterior Train Branding, Interior Train Branding, Station Boards, and PA Systems. Our mission is to provide seamless, timely, and innovative advertising solutions to businesses across India.

Job Summary:

We are looking for a dynamic and customer-oriented Customer Support Executive to join our energetic team. You will be the first point of contact for our clients, responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. This role is crucial in maintaining strong client relationships and supporting our operational excellence.

Key Responsibilities:

  • Handle inbound and outbound client communications via phone, email, and WhatsApp.
  • Address client inquiries related to railway advertising campaigns, services, and project status.
  • Coordinate with internal teams (operations, design, accounts) to resolve customer queries promptly.
  • Maintain accurate client records and update CRM systems.
  • Follow up with clients for approvals, payments, and feedback.
  • Ensure high levels of customer satisfaction through excellent service.
  • Prepare and share service reports and updates as needed.
  • Identify opportunities to improve customer support processes.

Requirements:

  • Bachelor's degree in any discipline.
  • 1–3 years of experience in customer support/client servicing (preferably in advertising, media, or service industries).
  • Excellent verbal and written communication skills in English and Malayalam (Hindi is a plus).
  • Strong interpersonal skills with a client-first approach.
  • Good knowledge of MS Office and CRM tools.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Problem-solving attitude with attention to detail.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Friendly and supportive work environment.
  • Opportunities for career growth within the media and advertising sector.
  • Exposure to large-scale campaigns and premium B2B clientele.

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 3 years (Preferred)
  • Customer service: 3 years (Preferred)

Work Location: In person

  • Customer Support Executive

    7 days ago

    Cochin, Kerala, India Brillianz Education Group Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    We Are Hiring Customer Support ExecutiveBrillianz Education is looking for skilled professionals to join our team and manage communication with international clients.Position: Customer Support ExecutiveLocation: Kochi (Brillianz UAE Operations)Working Hours: 11:00 AM – 8:00 PMSalary: 25,000 – 30,000 plus incentivesJoining: ImmediateAge Limit: Up to 30...

  • Customer Support Executive

    2 days ago

    Cochin, Kerala, India Black and White Creations Pvt Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    About Us:Black and White Creations is a leading Railway Advertising company based in Kochi, known for delivering impactful branding solutions across trains and railway stations. We specialize in Exterior Train Branding, Interior Train Branding, Station Boards, and PA Systems. Our mission is to provide seamless, timely, and innovative advertising solutions to...

  • Customer Support Executive

    2 weeks ago

    Cochin, Kerala, India Career Grids Consultants Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Title: Customer Support ExecutiveExperience Required: 2–3 YearsLocation: Kochi, KeralaEmployment Type: Full-TimeAbout Us:Career Grids Services Pvt Ltd is a leading healthcare recruitment agency connecting qualified candidates with overseas opportunities. We take pride in delivering exceptional service and building lasting relationships with our clients...

  • Customer Support

    2 weeks ago

    Cochin, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Title: Customer Support & Data Reporting ExecutiveLocation: Kochi,(hybrid)Employment Type: Full-timeExperience: 0–3 yearsSalary: ₹10,000 – ₹20,000 per monthAbout the RoleWe are looking for a detail-oriented Customer Support & Data Reporting Executive with strong communication skills and advanced proficiency in MS Excel. This role requires...

  • Customer Support Executive- K

    1 day ago

    Cochin, Kerala, India Teleperformance (TP) Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    We are hiring Customer Support Executive for Banking Inbound & Outbound Voice Process. Work location- Kochi, Kalamassery. The role requires handing customer queries, providing solutions, and ensuring a high level of customer satisfaction.Key Responsibilities:Handle Inbound and Outbound calls related to banking services.Resolve customer queries promptly and...

  • Customer Support Executive

    3 weeks ago

    Cochin, Kerala, India Thrillark Full time

    About ThrillarkThrillark is a discovery and booking platform for experiences—be it iconic landmarks, hidden gems, or local adventures. With over 10,000+ curated activities across the UAE, Southeast Asia, and beyond, we're reimagining how people explore cities. Whether you're a traveller or a local, there's always something to experience on Thrillark.About...

  • Customer Support Executive

    3 weeks ago

    Cochin, Kerala, India Thrillark Full time

    About Thrillark Thrillark is a discovery and booking platform for experiences—be it iconic landmarks, hidden gems, or local adventures. With over 10,000+ curated activities across the UAE, Southeast Asia, and beyond, we're reimagining how people explore cities. Whether you're a traveller or a local, there's always something to experience on Thrillark. ...

  • Call Center Executive

    2 days ago

    Cochin, Kerala, India ABC Customer Service Full time ₹ 10,000 - ₹ 11,500 per year

    Company Name: ABC Customer ServiceType of Company: BPO/Call Centre/Contact CentreVacancies: 1Designation: Telecalling ExecutiveJoining date: 26 August 2025 (flexible)This position of Telecalling Executive is for our client, an international car company. Work location will be in our office in Kochi.Job Description:Candidates have to make outbound calls to...

  • Customer Chat Support Executive

    5 days ago

    Cochin, Kerala, India Onboard Aero Consultant Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About Us:Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support Executive, handling customer queries viaWhatsApp and online platforms.Key...

  • CSE (Customer Support Executive)

    2 weeks ago

    Cochin, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 2,40,000 - ₹ 2,88,000 per year

    CUSTOMER SUPPORT EXXECUTIVELocation: KochiExperience: 0–3 yearsEmployment Type: Full-timeRequirementsGraduate in Business / Commerce or related field.0–3 years of experience in client handling / account management (freshers with strong communication are welcome).Strong communication and relationship-building skills.Proficiency in MS Excel & PowerPoint...