Assistant Manager – BPO Voice TL
7 days ago
Assistant Manager – BPO Voice TL
Location:* Infopark, Kakkanad, Kochi*
Qualification: Graduation Mandatory
Experience:* Minimum 5 Years in BPO Voice Process* (Team Handling Mandatory)
Salary:* ₹5 LPA – 8 LPA* (Based on previous package and exp)
We are looking for an experienced Assistant Manager – BPO Voice to lead and manage our customer support team. The ideal candidate must have strong expertise in inbound voice operations, team leadership, and performance management.
Requirements
- Minimum 5 years of BPO Voice Process experience (International preferred).
- At least 2 years of Team Handling / Supervisory experience.
- Proven experience in inbound call operations.
- Strong knowledge of shrinkage and attrition management.
- Excellent communication, leadership, and people management skills.
Responsibilities
- Lead, manage, and mentor the voice support team for inbound customer service.
- Monitor daily performance metrics, including shrinkage & attrition control.
- Conduct team meetings, coaching sessions, and conflict resolution.
- Ensure adherence to SLAs, quality parameters, and customer satisfaction targets.
- Prepare and present performance reports to senior management.
Job Type: Permanent
Pay: ₹40, ₹60,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
Application Question(s):
- Are you experienced in managing shrinkage and attrition?
Experience:
- BPO Voice : 5 years (Required)
- Team Leading: 3 years (Required)
License/Certification:
- Graduation (Required)
-
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