Assistant Manager – BPO Voice TL

7 days ago

Cochin, Kerala, India Advenxa Pvt Full time ₹ 9,60,000 per year

Assistant Manager – BPO Voice TL

Location:* Infopark, Kakkanad, Kochi*

Qualification: Graduation Mandatory

Experience:* Minimum 5 Years in BPO Voice Process* (Team Handling Mandatory)

Salary:* ₹5 LPA – 8 LPA* (Based on previous package and exp)

We are looking for an experienced Assistant Manager – BPO Voice to lead and manage our customer support team. The ideal candidate must have strong expertise in inbound voice operations, team leadership, and performance management.

Requirements

  • Minimum 5 years of BPO Voice Process experience (International preferred).
  • At least 2 years of Team Handling / Supervisory experience.
  • Proven experience in inbound call operations.
  • Strong knowledge of shrinkage and attrition management.
  • Excellent communication, leadership, and people management skills.

Responsibilities

  • Lead, manage, and mentor the voice support team for inbound customer service.
  • Monitor daily performance metrics, including shrinkage & attrition control.
  • Conduct team meetings, coaching sessions, and conflict resolution.
  • Ensure adherence to SLAs, quality parameters, and customer satisfaction targets.
  • Prepare and present performance reports to senior management.

Job Type: Permanent

Pay: ₹40, ₹60,000.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Provident Fund

Application Question(s):

  • Are you experienced in managing shrinkage and attrition?

Experience:

  • BPO Voice : 5 years (Required)
  • Team Leading: 3 years (Required)

License/Certification:

  • Graduation (Required)

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