BPO Call Auditor

1 day ago

Cochin, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Title: BPO Call Auditor

Location: Hybrid (Office + Work From Home)

Salary: ₹20,000 – ₹25,000 per month

Experience: 1–2 years in BPO Call Auditing / Quality Analysis

Employment Type: Full-time

About the Role

We are hiring a detail-oriented and analytical BPO Call Auditor to evaluate and ensure the quality of calls handled by our Client Relationship Executives. The ideal candidate should have prior experience in call auditing, quality checks, and preparing performance feedback reports.

Key Responsibilities

  • Monitor and audit inbound and outbound client calls.
  • Assess call quality based on predefined standards and guidelines.
  • Provide feedback and improvement suggestions to Client Relationship Executives.
  • Prepare daily/weekly quality reports and share insights with the management team.
  • Identify training needs and flag performance issues.
  • Ensure compliance with communication standards, processes, and customer-handling protocols.
  • Collaborate with team leaders to enhance overall customer experience quality.

Requirements

  • 1–2 years of experience in BPO call quality/auditing.
  • Strong listening, analytical, and evaluation skills.
  • Good command of English and Malayalam
  • Ability to handle large volumes of call audits efficiently.
  • Good reporting skills (Excel/Sheets preferred).
  • Ability to work independently in a hybrid work environment.

Benefits

  • Competitive salary (₹20,000 – ₹25,000).
  • Hybrid work mode.
  • Growth and learning opportunities.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

  • Field collections visit auditor

    2 weeks ago

    Cochin, Kerala, India Vcatch Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company OverviewVCATCH, a leader in the BPO industry, operates on Six-Sigma standards with a management team boasting decades of experience. Our expertise extends to diverse sectors, including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate. Based in Bangalore with employees, we offer top-notch, cost-effective call center services, ensuring optimal...

  • Call Center Executive

    3 days ago

    Cochin, Kerala, India 9e60b43f-4b7d-4ae4-a6f9-c1e38a951a1b Full time ₹ 2,64,000 - ₹ 3,60,000 per year

    CALL CENTRE EXECUTIVEQUALIFICATION: any Degree or DiplomaFemale Graduate with experience in call centre/BPO operations having good communication skillsJob Type: Full-timePay: ₹22,000.00 per monthWork Location: In person

  • TeamLead - BPO Voice

    2 weeks ago

    Cochin, Kerala, India Advenxa Pvt Full time ₹ 5,00,000 - ₹ 80,00,000 per year

    Team Lead - BPO VoiceLocation: Infopark, Kakkanad, KochiQualification: Graduation MandatoryExperience: Minimum 5 Years in BPO Voice Process (Team Handling Mandatory)Salary: ₹5 LPA – 8 LPA (Based on previous package and experience)We are looking for an experienced Assistant Manager – BPO Voice to lead and manage our customer support team. The ideal...

  • BPO(Domestic)Telesales

    3 days ago

    Cochin, Kerala, India Advenxa Pvt Full time ₹ 1,92,000 - ₹ 3,36,000 per year

    Job Opening: BPO(Domestic)TelesalesQualification: HSC Pass / Fresh Graduates 2025 can applyExperience: Min. 1 year preferred / Freshers with excellent fluencySalary: 16,000/- to 28,000/- per month + Attractive Incentives(upto 10,000)Languages: Proficiency in English & MalayalamLocation: MG Road, Ernakulam, Kochi, KeralaResponsibilities:Make outbound calls to...

  • BPO Processor

    2 weeks ago

    Cochin, Kerala, India MAVEX MENTR Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    About Us:MAVEX MENTR is an all-in-one edu-tech platform committed to guiding individuals toward becoming well-rounded, globally-minded professionals. We bridge academic aspirations with comprehensive educational solutions, offering both national and international course options. Our services include course selection, university applications, visa support,...

  • B2B Sales Officer(BPO)

    1 week ago

    Cochin, Kerala, India Advenxa Pvt Full time ₹ 1,06,560 - ₹ 3,18,000 per year

    B2B Sales Officer(BPO)Location: Infopark,KochiExperience: 1–3 years in B2B Telesales/Lead Generation/Appointment Booking (International market experience preferred) with Excellent communication skillsQualification: Graduation in any stream (Business/Marketing preferred)Salary: Rs.20000-Rs IncentivesRequirements:Prior experience in B2B telesales/lead...

  • Sr. Voice Support

    1 week ago

    Cochin, Kerala, India Advenxa Pvt Full time ₹ 2,76,000 - ₹ 3,96,000 per year

    Sr. Voice SupportLocation: Kochi, InfoparkQualification: Graduation (mandatory)Experience: Minimum 2 – 3 years of experience in BPO voice process (mandatory)Salary: ₹23,000 – ₹33,000 CTC per month + Incentives upto ₹3000Work Days: 5 Days a Week (Saturday & Sunday Off)Shift: Night Shift (6 PM – 3 AM)Job Description:We are hiring Senior Voice...

  • Customer Support Executive

    2 weeks ago

    Cochin, Kerala, India Primeiro Innovative Solutions Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,10,000 per year

    Job Title: Customer Support ExecutiveLocation: Kacheripady, Ernakulam, KeralaEmployment Type: Full-Time / Consultant (Based on Experience)Industry: Customer Service / Telecom / BPOExperience Required: 1 – 3 Years (Customer Support / BPO Experience Mandatory)Salary Range: ₹15,000 – ₹21,000 (In-hand, based on experience)Shift: Rotational (9 hours...

  • Team leader

    1 week ago

    Cochin, Kerala, India Advenxa Pvt Full time ₹ 8,00,000 per year

    Team Leader - BPO VoiceLocation: Infopark, Kakkanad, Kochi.Graduation- Degree MandatorySalary range : Upto 8 LPAExperience: Minimum 5 yrs experience in any BPO. Team handling experience is a must.Shift: Night Shift (5 days/week)Working Days- Monday - FridayRequirementsMinimum 5 years of hands-on experience in a BPO voice processAt least 2 years of proven...

  • Sr. Voice Process Executive

    2 weeks ago

    Cochin, Kerala, India Advenxa Pvt Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Sr. Voice Process ExecutiveLocation:* Kochi, Infopark*Salary:* ₹25,000 – ₹30,000* per monthWork Days:* 5 Days a Week* (Saturday & Sunday Off)Shift:* Night Shift (6 PM – 3 AM)*Salary: ₹25,000 – ₹30,000Job Description:We are hiring Senior Voice Process Executives for a reputed BPO located at Infopark, Kochi. As a Senior Voice Process Executive,...