Sr. Voice Support

11 hours ago


Cochin, Kerala, India Advenxa Pvt Full time ₹ 2,76,000 - ₹ 3,96,000 per year

Sr. Voice Support

Location: Kochi, Infopark

Qualification: Graduation (mandatory)

Experience: Minimum 2 – 3 years of experience in BPO voice process (mandatory)

Salary: ₹23,000 – ₹33,000 CTC per month + Incentives upto ₹3000

Work Days: 5 Days a Week (Saturday & Sunday Off)

Shift: Night Shift (6 PM – 3 AM)

Job Description:

We are hiring Senior Voice Process Executives for a reputed BPO located at Infopark, Kochi. As a Senior Voice Process Executive, you will be responsible for handling customer interactions via inbound and outbound voice calls.

Responsibilities:

  • Handle inbound and outbound customer calls
  • Deliver exceptional service and ensure high customer satisfaction
  • Accurately document customer interactions in the system
  • Follow process guidelines and maintain quality standards
  • Collaborate with internal teams to resolve customer concerns

Requirements

  • Minimum 2 – 3 years of experience in BPO voice process (mandatory)
  • Graduation in any discipline (mandatory)
  • Strong communication and problem-solving skills
  • Willingness to work Night Shift (6 PM – 3 AM)
  • Customer-focused and good interpersonal skills

Job Types: Permanent, Fresher

Pay: ₹20, ₹33,000.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • BPO: 2 years (Required)
  • Customer support: 1 year (Required)


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