
Sr. Voice Support
20 hours ago
Sr. Voice Support
Location: Kochi, Infopark
Qualification: Graduation (mandatory)
Experience: Minimum 2 – 3 years of experience in BPO voice process (mandatory)
Salary: ₹23,000 – ₹33,000 CTC per month + Incentives upto ₹3000
Work Days: 5 Days a Week (Saturday & Sunday Off)
Shift: Night Shift (6 PM – 3 AM)
Job Description:
We are hiring Senior Voice Process Executives for a reputed BPO located at Infopark, Kochi. As a Senior Voice Process Executive, you will be responsible for handling customer interactions via inbound and outbound voice calls.
Responsibilities:
- Handle inbound and outbound customer calls
- Deliver exceptional service and ensure high customer satisfaction
- Accurately document customer interactions in the system
- Follow process guidelines and maintain quality standards
- Collaborate with internal teams to resolve customer concerns
Requirements
- Minimum 2 – 3 years of experience in BPO voice process (mandatory)
- Graduation in any discipline (mandatory)
- Strong communication and problem-solving skills
- Willingness to work Night Shift (6 PM – 3 AM)
- Customer-focused and good interpersonal skills
Job Types: Permanent, Fresher
Pay: ₹20, ₹33,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Provident Fund
Education:
- Bachelor's (Required)
Experience:
- BPO: 2 years (Required)
- Customer support: 1 year (Required)
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