Customer Relationship Specialist

6 days ago


Cochin, Kerala, India Zeha Business Solutions Pvt Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Description:

We are looking for a **Customer Relationship Specialist** to join our dynamic team. The ideal candidate will be responsible for managing customer interactions, ensuring client satisfaction, and building long-term relationships with our customers.

Key Responsibilities:

* Handle inbound and outbound customer calls and messages.

* Build and maintain strong customer relationships through regular follow-ups.

* Understand customer needs and provide appropriate solutions or support.

* Maintain customer records and update databases accurately.

* Coordinate with internal teams to ensure timely resolution of customer issues.

* Achieve individual and team performance targets.

Required Skills:

* Excellent communication skills in English and Malayalam (Kannada added advantage).

* Strong interpersonal and problem-solving abilities.

* Positive attitude and customer-focused mindset.

* Basic computer and CRM knowledge preferred.

Qualification:

* Any Graduate (Freshers are welcome to apply).

Benefits:

* Attractive salary package with performance incentives.

* Friendly and growth-oriented work environment.

* Training and career development opportunities.



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