Relationship Executive

1 week ago

Cochin, Kerala, India Xplor Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About the Job

Company: Xplor Rides Pvt Ltd

Job Title: Relationship Executive

Location: Kochi

Employment Type: Full-time

Company Description

At Xplor, our global mission focuses on making public transportation intelligent, efficient, accessible, and sustainable for everyone. We aim to enhance public transportation accessibility, promote its usage, and reduce urban congestion while minimising the carbon footprint. Our revolutionary intelligent Mobility As A Platform (iMAAS) platform unifies public transportation modes, establishing the world's largest transit data repository. This platform optimises public transportation, attracts more users, and contributes to urban decongestion. Xplor proudly offers the first fully-fledged iMAAS platform dedicated to integrating diverse public transportation services.

Role Description

We're looking for a Relationship Executive to join our growing team at our Kochi office. This on-site, full-time role is ideal for someone eager to work closely with our Customer Relationship Specialist and support end-to-end customer lifecycle management.

You'll play a key role in engaging with customers, helping with onboarding, assisting with payment follow-ups, ensuring ticketing system usage, and maintaining strong customer communication.

Responsibilities

  • Support the onboarding of new customers and track their service initiation
  • Follow up on pending or failed payments via calls or messages
  • Monitor customer usage of our Ticketing Machine and flag non-usage
  • Record customer queries and complaints and escalate where needed
  • Maintain accurate call logs and CRM updates
  • Assist in collecting feedback and sharing updates or offers with customers
  • Work with the CRS to improve customer experience based on insights

Qualifications

  • Strong communication and follow-up skills
  • Proactive and customer-focused attitude
  • Basic computer knowledge (CRM usage is a plus)
  • Ability to handle field and phone interactions effectively
  • Fluent in Malayalam; proficiency in English is an advantage
  • Any graduates are encouraged to apply

Perks

  • Hands-on experience in the growing mobility-tech sector
  • Opportunity to learn real-world customer success practices
  • Close mentorship from senior customer relationship professionals
  • Competitive Salary

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