Customer Relationship Manager

2 weeks ago


Cochin, Kerala, India Palal Motors Full time

If you are interested you can share your updated CV to or to

Job Summary:

The Customer Relationship Manager is responsible for maintaining positive relationships with customers, ensuring excellent customer service, handling feedback and complaints, and enhancing customer satisfaction and retention for the two-wheeler dealership.

Key Responsibilities:

  • Maintain strong relationships with existing customers and ensure high levels of customer satisfaction.
  • Handle customer inquiries, complaints, and feedback professionally and promptly.
  • Coordinate with sales and service teams to ensure smooth customer experience from purchase to after-sales.
  • Follow up with customers post-service or purchase to ensure satisfaction.
  • Maintain and update customer database in CRM software.
  • Conduct periodic customer satisfaction surveys and share reports with management.
  • Handle service reminders, feedback calls, and warranty follow-ups.
  • Assist in organizing customer meet programs, free service camps, and promotional events.
  • Support retention programs such as AMC renewals, service reminders, and vehicle exchange campaigns.
  • Ensure timely response and resolution to all customer-related issues or escalations.

Job Types: Full-time, Fresher

Work Location: In person



  • Cochin, Kerala, India BRD Car World LTD Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Relationship Manager (CRM) ensures client satisfaction by managing service-related communication, resolving issues, providing information, and building lasting customer relationships, thereby fostering repeat business and positive word-of-mouth marketing. Key duties include handling inquiries, complaints, and feedback, scheduling service...


  • Cochin, Kerala, India Therefore I'm Clinic Full time ₹ 4,20,000 per year

    Develop and execute sales strategies to achieve organizational revenue goals.Identify and pursue new business opportunities and strategic partnerships.Set performance targets for the sales team and monitor achievement.Analyze market trends and competitor activities to refine sales strategies.Drive cross-selling and upselling initiatives across all business...


  • Cochin, Kerala, India Kent Baywatch Suites Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    After-sales executives provide support and assistance to customers after they have purchased a product or service. Their responsibilities may include:EXPERIENCE: 2+YEARS IN REAL ESTATEJob Overview:We are seeking a proactive and customer-focused Customer Relationship Manager to oversee the Customer Relations Department, ensuring efficient resolution of client...


  • Cochin, Kerala, India Zeha Business Solutions Pvt Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Description:We are looking for a **Customer Relationship Specialist** to join our dynamic team. The ideal candidate will be responsible for managing customer interactions, ensuring client satisfaction, and building long-term relationships with our customers.Key Responsibilities:* Handle inbound and outbound customer calls and messages.* Build and...


  • Cochin, Kerala, India OLIVE BUILDER Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Customer Relations Executive – Olive Builders (Kochi)Location: Kochi, KeralaEmployment Type: Full-TimeJob Description:We are looking for a Customer Relations Executive to join our Kochi office. The ideal candidate will be responsible for managing client communications, handling post-sales coordination, and ensuring a smooth customer experience from booking...


  • Cochin, Kerala, India Hedge School of Applied Economics Full time ₹ 36,00,000 - ₹ 50,00,000 per year

    Job Title: Relationship ManagerExperience: 0–2 YearsDepartment: Sales / Client Relations / Wealth ManagementLocation: IndiaRole OverviewThe Relationship Manager will be responsible for developing and maintaining strong customer relationships, understanding client needs, and supporting them with appropriate financial products or services. This role suits...


  • Cochin, Kerala, India bf195a44-9910-49d8-8daa-d2422c2d916f Full time ₹ 4,00,000 per year

    Position: Relationship ManagerIndustry: InsuranceLocation: ErnakulamCTC: Up to ₹4 - 5 LPAPreferred Candidates: Professionals with prior experience in the Insurance IndustryGeneral Overview of the RoleThe Relationship Manager – Life insurance will be responsible for building and managing relationships with channel partners, ensuring smooth business...


  • Cochin, Kerala, India Green SMACS Ltd Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Customer Relationship Executive (CRE) – Green SMACS Ltd.As a Customer Relationship Executive (CRE), you will be responsible for acquiring new customers, maintaining strong relationships with existing clients, and promoting the bank's products and services. This role is ideal for individuals who are passionate about sales, customer service, and financial...


  • Cochin, Kerala, India Premium Showroom Full time ₹ 2,40,000 per year

    Role Summary:Responsible for developing and maintaining strong customer relationships, understanding customer needs, and delivering an exceptional shopping experience. This role ensures customer satisfaction, loyalty, and smooth coordination from product selection to post-purchase support.Principal Duties & Responsibilities:Create and maintain long-term...


  • Cochin, Kerala, India Ageas Federal Life Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe are Ageas Federal Life Insurance, a joint venture between Ageas, a multinational insurance giant headquartered in Europe, and India's leading bank, Federal Bank. Combining global expertise with local knowledge, we provide a wide range of life insurance products. Our commitment is to offer innovative and robust financial solutions that...