Customer Relationship Manager
2 weeks ago
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Job Summary:
The Customer Relationship Manager is responsible for maintaining positive relationships with customers, ensuring excellent customer service, handling feedback and complaints, and enhancing customer satisfaction and retention for the two-wheeler dealership.
Key Responsibilities:
- Maintain strong relationships with existing customers and ensure high levels of customer satisfaction.
- Handle customer inquiries, complaints, and feedback professionally and promptly.
- Coordinate with sales and service teams to ensure smooth customer experience from purchase to after-sales.
- Follow up with customers post-service or purchase to ensure satisfaction.
- Maintain and update customer database in CRM software.
- Conduct periodic customer satisfaction surveys and share reports with management.
- Handle service reminders, feedback calls, and warranty follow-ups.
- Assist in organizing customer meet programs, free service camps, and promotional events.
- Support retention programs such as AMC renewals, service reminders, and vehicle exchange campaigns.
- Ensure timely response and resolution to all customer-related issues or escalations.
Job Types: Full-time, Fresher
Work Location: In person
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