Customer Relationship Manager
1 day ago
- Develop and execute sales strategies to achieve organizational revenue goals.
- Identify and pursue new business opportunities and strategic partnerships.
- Set performance targets for the sales team and monitor achievement.
- Analyze market trends and competitor activities to refine sales strategies.
- Drive cross-selling and upselling initiatives across all business verticals.
Customer Relations Management
- Lead the customer relations team to ensure consistent, high-quality customer experiences.
- Establish and maintain strong relationships with key clients and partners.
- Implement customer feedback mechanisms to enhance satisfaction and loyalty.
- Handle escalated client issues promptly and effectively.
- Monitor service standards and ensure continuous improvement.
Team Development
- Recruit, train, and mentor the sales and customer relations teams.
- Conduct regular performance reviews and identify training needs.
- Foster a collaborative, target-driven, and customer-centric culture.
Reporting & Analysis
- Prepare and present regular reports on sales performance and customer satisfaction metrics.
- Utilize CRM tools to track performance, pipeline, and client interactions.
- Provide insights and recommendations for business growth based on analytics.
Key Skills & Competencies:
- Proven leadership in sales and customer relationship management.
- Strong business acumen and negotiation skills.
- Excellent communication, presentation, and interpersonal abilities.
- Data-driven decision-making and problem-solving skills.
- Ability to motivate and lead diverse teams toward achieving results.
Experience - 7 years in Customer Relations Leading a team is manadatory
Females Only
Work Location In Kochi
Job Type: Permanent
Pay: ₹30, ₹35,000.00 per month
Work Location: In person
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