
Desktop Support Engineer/IT Support Specialist
18 hours ago
"Recruiting for a scheduled commercial Bank"
Experience range : 2-3 years
Location: Mumbai, Kochi.
Position Summary
We are seeking a skilled and customer-focused On-Site Desktop Support Engineer / IT Support
Specialist to provide technical assistance and support for end users across hardware, software, and
network-related issues. This role is critical in maintaining operational continuity, resolving incidents
efficiently, and ensuring a high standard of IT service delivery.
Key Responsibilities:
• Provide hands-on support for desktops, laptops, printers, scanners and other peripherals.
• Troubleshoot and resolve hardware and software issues in Windows and Mac environments.
• Install, configure, and upgrade operating systems and applications.
• Support endpoint security tools, antivirus, and data loss prevention policies.
• Maintain accurate documentation of incidents, service requests, and resolutions in the
system.
• Assist with device migrations, imaging, and deployment of new hardware/software.
• Educate users on IT policies, process, best practices, and self-service tools.
• Collaborate with network, server, and application teams for escalated issues.
• Generate reports and summaries for recurring issues and service trends.
• Maintain inventory of IT assets and coordinate with procurement for replacements.
Required Qualifications:
• Bachelor's degree in computer science, Information Technology, or related field (or
equivalent experience).
• 2+ years of experience in desktop support or IT helpdesk roles.
• Proficiency in Windows OS, MacOS, Microsoft Office Suite, and remote support tools.
• Familiarity with Active Directory, SCCM, Intune, and ticketing systems (e.g., ServiceNow/Zoho
etc).
• Understanding of basic networking concepts and endpoint security protocols.
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