IT Support Engineer

10 hours ago


Cochin, Kerala, India Neural Networks Full time ₹ 2,40,000 - ₹ 4,80,000 per year

We are seeking a skilled and proactive IT Support Engineer to manage and support our IT infrastructure. This includes server administration, operating system installation, firewall security management, and desktop/laptop support. The ideal candidate will ensure the smooth functioning of IT systems, secure network environments, and timely technical support for end users.

Key Responsibilities:

Server and OS Support

  • Install, configure, and maintain Windows/Linux servers.
  • Perform routine server backups, patching, and performance tuning.
  • Monitor system health and proactively resolve server-related issues.
  • Implement and maintain virtualization environments (VMware/Hyper-V, etc.).

Operating System Installation and Maintenance

  • Install, configure, and troubleshoot Windows/Linux OS on servers and end-user systems.
  • Maintain updated OS versions and apply necessary security patches.

Firewall and Network Security

  • Configure and manage firewalls (e.g., Fortinet, SonicWall, Cisco ASA).
  • Monitor firewall logs and implement security rules and policies.
  • Conduct regular security audits and assist in vulnerability assessments.
  • Ensure compliance with organizational IT security protocols.

Desktop and Laptop Support

  • Provide technical support for desktops, laptops, printers, and peripherals.
  • Troubleshoot hardware/software issues, application installations, and driver updates.
  • Manage and maintain asset inventory and support documentation.

User and Service Support

  • Provide Level 1 & 2 support to internal users, both onsite and remotely.

Set up and configure new users, email accounts, and access permissions.

Job Type: Full-time

Pay: ₹15, ₹28,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Provident Fund

Application Question(s):

  • ARE YOU FROM KOCHI?
  • DO YOU OWN A VEHICLE?
  • HOW MANY YEARS OF EXPERIENCE YOU HAVE WITH DESKTOP SUPPORT?

Work Location: In person



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