IT Support Engineer

3 days ago

Cochin, Kerala, India Continental Mercantile Corporation PVT Full time ₹ 1,20,000 - ₹ 2,40,000 per year

You'll be part of the IT Team responsible for providing technical assistance and support related to

computer systems, hardware, or software and providing training to staff on new technologies. Responds

to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Duties/Areas of responsibility

  • Provide technical assistance and support for incoming queries and issues related to computer

systems & software.

  • Handle Tier 1 help desk escalations through tickets or phone.
  • Follow up on outstanding requests and ensure timely resolution.
  • Logging customer/employee queries and analyzing call logs to spot trends and underlying issues.
  • Escalating IT issues to Level 2 support as and when required.
  • Installation and configuration of Software/Hardware.

Skill Set

  • knowledge of computer operating systems, hardware, and software.
  • Basic knowledge of Programming languages/Database Management Systems.
  • Knowledge of Ticketing system
  • Experience in Point-of-Sale systems a plus.
  • Strong verbal and written communication skills
  • Excellent problem-solving and analytical skills

Preferred Qualifications

  • Engineering Degree or equivalent.
  • Experience working as an IT help desk technician or in a similar customer support role

Others

Your working hours will be 9 hours a day (including 1 hour break) and you are likely to be working on

day or night shifts depending on the roster.

Working extra hours to meet deadlines, as required and where reasonable

Job Type: Part-time

Pay: ₹2, ₹2,500.00 per day

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