L2 Support Engineer

7 days ago


Cochin, Kerala, India SupportHub360 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

L2 Support Engineer – MSP Experience Preferred

Location:
Infopark, Kochi

Full-Time | Immediate Joiners Preferred

We're looking for an experienced
Level 2 Support Engineer
 to join our growing IT support team at Infopark, Kochi. You'll get to work on
exciting and challenging projects with Australian clients
, providing end-to-end technical support and solutions across diverse IT environments.

Key Responsibilities

  • Manage and support
    Microsoft 365
     environments (Exchange, Teams, SharePoint, and Admin Center).
  • Handle
    Veeam Backup
     configuration, troubleshooting, and monitoring.
  • Provide
    remote access support
     using tools like
    TeamViewer
    .
  • Monitor and manage systems via
    BMS (Kaseya)
     and maintain documentation in
    IT Glue
    .
  • Deliver
    general server support
    , including setup, troubleshooting, and
    Windows Server/Onsite Domain Controller
     configurations.
  • Administer and support
    RDS servers, Gateways, and File Servers
    .

Requirements

  • 2–4 years of hands-on experience in IT support (preferably with an
    MSP
    ).
  • Strong understanding of
    Windows Server
    ,
    Microsoft 365 administration
    , and
    network fundamentals
    .
  • Experience with
    remote monitoring tools
     (Kaseya preferred) and
    backup management
     (Veeam).
  • Excellent troubleshooting, documentation, and client communication skills.

What We Offer

  • Exciting projects supporting
    Australian clients
    .
  • Collaborative, supportive technical team environment.
  • Competitive compensation and opportunities for skill growth.

Interested

Apply now or send your CV to



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