L2 Support Engineer
7 days ago
L2 Support Engineer – MSP Experience Preferred
Location:
Infopark, Kochi
Full-Time | Immediate Joiners Preferred
We're looking for an experienced
Level 2 Support Engineer
to join our growing IT support team at Infopark, Kochi. You'll get to work on
exciting and challenging projects with Australian clients
, providing end-to-end technical support and solutions across diverse IT environments.
Key Responsibilities
- Manage and support
Microsoft 365
environments (Exchange, Teams, SharePoint, and Admin Center). - Handle
Veeam Backup
configuration, troubleshooting, and monitoring. - Provide
remote access support
using tools like
TeamViewer
. - Monitor and manage systems via
BMS (Kaseya)
and maintain documentation in
IT Glue
. - Deliver
general server support
, including setup, troubleshooting, and
Windows Server/Onsite Domain Controller
configurations. - Administer and support
RDS servers, Gateways, and File Servers
.
Requirements
- 2–4 years of hands-on experience in IT support (preferably with an
MSP
). - Strong understanding of
Windows Server
,
Microsoft 365 administration
, and
network fundamentals
. - Experience with
remote monitoring tools
(Kaseya preferred) and
backup management
(Veeam). - Excellent troubleshooting, documentation, and client communication skills.
What We Offer
- Exciting projects supporting
Australian clients
. - Collaborative, supportive technical team environment.
- Competitive compensation and opportunities for skill growth.
Interested
Apply now or send your CV to
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