Appian Support Engineer

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Appian Support Engineer

Experience- 5+ Years

Location- Kochi, Coimbatore, Chennai, Mumbai, Pune

Job Summary:

We are seeking a skilled and proactive Appian Support Engineer to join our team. In this role, you will be responsible for providing L2/L3 support for Appian-based applications, ensuring high availability, performance, and reliability of business-critical workflows.

Key Responsibilities:

• Provide L2/L3 support for Appian applications, including incident resolution, root cause analysis, and performance tuning.
• Monitor application health and proactively identify potential issues using Appian and third-party monitoring tools.
• Collaborate with development teams to deploy patches, enhancements, and new features.
• Manage and maintain Appian environments (Dev, Test, UAT, Prod), including version upgrades and hotfixes.
• Create and maintain support documentation, knowledge base articles, and runbooks.
• Participate in on-call rotation and provide timely support during critical incidents.
• Work with Appian support and other vendors to resolve platform-level issues.
• Ensure compliance with SLAs, security policies, and change management processes.

Required Skills & Qualifications:

• 3+ years of experience in Appian BPM platform support or development.
• Strong understanding of Appian architecture, components, and deployment processes.
• Experience with Appian 21.x or later
• Proficiency in troubleshooting SAIL interfaces, process models, and integrations.
• Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated Deployment Manager).
• Knowledge of SQL, REST APIs, and web services.
• Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace) is a plus.
• Excellent communication and problem-solving skills.

Preferred Qualifications:

• Appian Certified Associate Developer or higher.
• Experience in Agile/Scrum
• Exposure to cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).
• Familiarity with ITIL practices and ticketing tools like ServiceNow or JIRA

What We Offer

• A competitive salary and comprehensive benefits package.
• The opportunity to work on challenging problems with a talented, diverse team.
• A dedicated budget for professional development, conferences, and certifications.
• Flexible working hours and a hybrid work model.
• A dynamic and innovative work environment where your technical vision will shape the future of our products.

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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