Application Support Lead

4 days ago

Cochin, Kerala, India SS Consulting Kochi Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Java Application Support Lead

Years of Experience: 6-10 Years
experience

Notice Period –Immediate - 30 Days

Responsibilities:

We are looking for a Support Lead with strong Java and database experience to lead support efforts for Java based applications. The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes.

The candidate requires hands-on experience with Java-based applications, Unix/Linux environments, Oracle databases, and legacy components, combined with strong leadership and reporting skills.

Responsibilities:

  • Act as the support lead for application support activities
  • Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL/SQL, and Unix environments
  • Act as the point of escalation for priority incidents and drive root cause analysis
  • Provide L2/L3 support for a complex, Java-based global application
  • Lead investigation and resolution of production issues
  • Support deployment and release activities for upcoming versions
  • Collaborate with the onshore team and guide offshore support engineers
  • Ensure timely and quality resolution of incidents within SLA
  • Maintain and update operational documentation, support runbooks, and issue logs
  • Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.)

Requirements:

  • Strong Java troubleshooting and debugging skills to analyse and resolve application issues
  • Knowledge of Servlets, JSP, and JDBC for application issue triaging
  • Experience with Oracle 19c – SQL/PL-SQL scripting, performance tuning, and DB monitoring
  • Familiarity with IBM Liberty and Tomcat for app deployment and monitoring
  • Proficient in Unix/Linux (RHEL) – log analysis, cron jobs, shell commands
  • Experience with Shell Scripting (C-shell/Bash) for script execution and basic debugging
  • Working knowledge of C/C++ executables and their role in batch processing
  • Understanding of frontend debugging using HTML and JavaScript.

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