Application Support Executive

1 day ago

Cochin, Kerala, India 33 Holdings Global Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Application & System Support

  • Manage and support Hospital Management System (HMS/EMR) and other critical software applications.
  • Configure user accounts, roles, and permissions.
  • Troubleshoot application issues and provide timely resolutions for Qatar staff

IT Infrastructure & Network Support

  • Monitor network, servers, and cloud systems remotely.
  • Ensure seamless connectivity for Qatar operations.
  • Implement basic cybersecurity measures and updates.

Data Management & Backup

  • Maintain centralized storage of patient records, HR, and financial data.
  • Schedule automated backups and ensure data recovery protocols are in place.
  • Ensure compliance with data privacy regulations.

Software & License Maintenance

  • Install, update, and manage software licenses.
  • Apply security patches and system updates remotely.

Remote IT Helpdesk

  • Serve as the first point of contact for IT and application issues.
  • Track, prioritize, and resolve tickets efficiently.
  • Provide guidance to staff for system usage and troubleshooting.

Reporting & Coordination

  • Generate weekly/monthly IT and application performance reports.
  • Communicate regularly with Qatar management regarding system status, incidents, and improvements.

Qualifications:

  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 2–4 years in application support, IT administration, or healthcare IT preferred.
  • Skills & Competencies:
  • Strong knowledge of hospital or enterprise applications (HMS/EMR, billing software).
  • Proficiency in network, server, and cloud system basics.
  • Experience with remote support tools (TeamViewer, AnyDesk).
  • Knowledge of cybersecurity and data backup protocols.
  • Excellent troubleshooting, communication, and coordination skills.
  • Ability to work independently and manage multiple responsibilities.

Job Type: Full-time

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