Application Support Executive
1 day ago
Application & System Support
- Manage and support Hospital Management System (HMS/EMR) and other critical software applications.
- Configure user accounts, roles, and permissions.
- Troubleshoot application issues and provide timely resolutions for Qatar staff
IT Infrastructure & Network Support
- Monitor network, servers, and cloud systems remotely.
- Ensure seamless connectivity for Qatar operations.
- Implement basic cybersecurity measures and updates.
Data Management & Backup
- Maintain centralized storage of patient records, HR, and financial data.
- Schedule automated backups and ensure data recovery protocols are in place.
- Ensure compliance with data privacy regulations.
Software & License Maintenance
- Install, update, and manage software licenses.
- Apply security patches and system updates remotely.
Remote IT Helpdesk
- Serve as the first point of contact for IT and application issues.
- Track, prioritize, and resolve tickets efficiently.
- Provide guidance to staff for system usage and troubleshooting.
Reporting & Coordination
- Generate weekly/monthly IT and application performance reports.
- Communicate regularly with Qatar management regarding system status, incidents, and improvements.
Qualifications:
- Education: Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience: 2–4 years in application support, IT administration, or healthcare IT preferred.
- Skills & Competencies:
- Strong knowledge of hospital or enterprise applications (HMS/EMR, billing software).
- Proficiency in network, server, and cloud system basics.
- Experience with remote support tools (TeamViewer, AnyDesk).
- Knowledge of cybersecurity and data backup protocols.
- Excellent troubleshooting, communication, and coordination skills.
- Ability to work independently and manage multiple responsibilities.
Job Type: Full-time
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