Business Support Executive

2 weeks ago

Cochin, Kerala, India Techpase Profit Solutions Full time ₹ 1,56,000 - ₹ 2,40,000 per year

We are looking for a Business Support Executive to join our team. This role focuses on client onboarding, support, and training for Zoho Apps (Bigin, CRM, Books, Inventory, etc.), WhatsApp Business API, and other cloud-based business applications. The ideal candidate is a graduate with strong communication skills, an interest in business technology, and the ability to learn quickly.

Key Responsibilities

  • Assist clients with onboarding and setup in Zoho Apps (Bigin, CRM, Books, Inventory, etc.).
  • Support clients in configuring and using WhatsApp Business API for communication and automation.
  • Provide first-level support to client queries through WhatsApp, email, or helpdesk tools.
  • Perform basic customizations in Zoho Apps (pipelines, fields, layouts, templates).
  • Handle simple data tasks (imports, updates, and reports) in Zoho and other cloud applications.
  • Document client requirements, prepare checklists, and maintain internal support records.
  • Prepare proposals, reports, and templates using Google Docs/Canva.
  • Coordinate with the implementation team for advanced setup and automation tasks.

Skills & Qualifications

  • Graduate in Commerce/Business (B.Com, BBA) or IT/Computer Science (BCA, B.Sc. Computer Science, MCA, B.Tech IT).
  • Strong interest in CRM, WhatsApp Business API, workflow automation, and cloud apps.
  • Basic computer knowledge (MS Office/Google Workspace).
  • Good communication in English + Malayalam.
  • Quick learner, detail-oriented, and client-friendly mindset.

Salary Range

  • ₹13,000 – ₹20,000/month (depending on skills and experience).
  • Performance-based growth opportunities.

Growth Path

  • Can grow into:
  • Implementation Specialist (advanced Zoho setups, workflow automation, integrations).
  • Customer Success Manager (client relationships, upselling, adoption).

Job Type: Permanent

Pay: ₹13, ₹20,000.00 per month

Application Question(s):

  • Have you ever used any CRM software?
  • Are you willing to learn Zoho Apps
  • Do you know about WhatsApp Business tools?
  • Are you flexible with working hours if required?

Work Location: In person

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