
Business Support Executive
5 days ago
We are looking for a Business Support Executive to join our team. This role focuses on client onboarding, support, and training for Zoho Apps (Bigin, CRM, Books, Inventory, etc.), WhatsApp Business API, and other cloud-based business applications. The ideal candidate is a graduate with strong communication skills, an interest in business technology, and the ability to learn quickly.
Key Responsibilities
- Assist clients with onboarding and setup in Zoho Apps (Bigin, CRM, Books, Inventory, etc.).
- Support clients in configuring and using WhatsApp Business API for communication and automation.
- Provide first-level support to client queries through WhatsApp, email, or helpdesk tools.
- Perform basic customizations in Zoho Apps (pipelines, fields, layouts, templates).
- Handle simple data tasks (imports, updates, and reports) in Zoho and other cloud applications.
- Document client requirements, prepare checklists, and maintain internal support records.
- Prepare proposals, reports, and templates using Google Docs/Canva.
- Coordinate with the implementation team for advanced setup and automation tasks.
Skills & Qualifications
- Graduate in Commerce/Business (B.Com, BBA) or IT/Computer Science (BCA, B.Sc. Computer Science, MCA, B.Tech IT).
- Strong interest in CRM, WhatsApp Business API, workflow automation, and cloud apps.
- Basic computer knowledge (MS Office/Google Workspace).
- Good communication in English + Malayalam.
- Quick learner, detail-oriented, and client-friendly mindset.
Salary Range
- ₹13,000 – ₹20,000/month (depending on skills and experience).
- Performance-based growth opportunities.
Growth Path
- Can grow into:
- Implementation Specialist (advanced Zoho setups, workflow automation, integrations).
- Customer Success Manager (client relationships, upselling, adoption).
Job Type: Permanent
Pay: ₹13, ₹20,000.00 per month
Application Question(s):
- Have you ever used any CRM software?
- Are you willing to learn Zoho Apps
- Do you know about WhatsApp Business tools?
- Are you flexible with working hours if required?
Work Location: In person
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