Technical Support Executive

19 hours ago

Cochin, Kerala, India WORKSENT Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About Worksent

WorkSent, formerly known as Eynetech, is a trusted support partner to various service providers such as MSPs, MSSPs, ISPs, Datacenters, and SaaS companies. With a journey beginning in 2015, our mission is to empower service providers by offering cost-efficient service packages. We have earned the trust of over 60+ satisfied clients globally through our dedication to excellence.

Role:
Technical Support Executive

Experience:
0 – 3 Years

Location:
Infopark, Kochi

We are looking for a
Technical Support Executive
to provide exceptional technical assistance and end-user support. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and the flexibility to work in a 24x7 environment.

Key Responsibilities:

  • Provide technical support and resolve end-user issues efficiently.
  • Troubleshoot and resolve problems across various desktop operating systems.
  • Manage and administer
    Active Directory
    and
    Office 365 User Accounts
    .
  • Assist users with
    Microsoft Office applications
    such as Outlook, Word, and OneDrive.
  • Handle customer interactions effectively, including through
    international voice support
    .
  • Ensure timely and accurate documentation of issues and resolutions.
  • Work collaboratively with internal teams to ensure smooth IT operations.

Requirements:

  • 0–3 years of experience in end-user support or IT helpdesk.
  • Strong
    verbal and written communication
    skills.
  • Proficiency in troubleshooting desktop operating systems.
  • Technical knowledge in resolving end-user issues.
  • Familiarity with
    Microsoft Office 365
    suite and related tools.
  • Willingness to work in
    rotational shifts
    within a 24-hour operation.

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