Technical Support Executive

3 days ago


Cochin, Kerala, India Xtend Technologies pvt. ltd Full time ₹ 1,44,000 - ₹ 3,00,000 per year

TECHNICAL SUPPORT EXECUTIVE

The primary responsibilities for this position would be as follows:

Provide technical support to clients and assistance to customers via phone, email, or chat

Identify and diagnose technical issues reported by customers

Resolve technical problems in a timely and efficient manner

Assist customers with software installations and Product demonstrations

Coordinating with development team, sales team for resolving the issues.

These issues are escalated to the product group once all other troubleshooting activities have failed to resolve the incident.

Desired Candidate Profile

Freshers with DIPLOMA/BCA/MCA preferred

Should Have Good Knowledge About Computer Systems basics

Customer focus and being attentive.

Good communication skill in English and Hindi.

Job Types: Full-time, Permanent, Fresher

Salary: ₹12, ₹ per month

Benefits:

Cell phone reimbursement

Food provided (lunch)

Health insurance

Paid time off

Schedule:Day shift

Job Types: Full-time, Permanent

Pay: ₹12, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Paid sick time
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical support: 1 year (Preferred)

Work Location: In person



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