Technical Support Associate- L2

20 hours ago

Cochin, Kerala, India Voxbay Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a highly skilled and motivated Technical Support L2 professional to join our dynamic team .This role is integral to ensuring our customers receive top-tier technical assistance for a wide range of telecommunications products and services. The successful candidate will be tasked with diagnosing and resolving technical issues escalated from Level 1 support, collaborating closely with network engineers and other technical staff to provide comprehensive solutions. As a Technical Support L2, you will demonstrate a deep understanding of telecommunications systems and protocols, allowing you to effectively address customer inquiries and concerns. This position requires exceptional problem-solving abilities, strong communication skills, and a commitment to delivering the highest level of customer satisfaction.

Responsibilities

  • Provide advanced technical support for telecommunications products and services to customers and field technicians.
  • Diagnose and resolve complex telecommunication issues escalated from Level 1 support.
  • Document technical issues and solutions in the ticketing system for tracking and reporting purposes.
  • Collaborate with engineering and operations teams to identify and implement solutions to recurring problems.
  • Provide training and guidance to Level 1 support staff in troubleshooting techniques and processes.
  • Conduct regular follow-ups with customers to ensure their issues are resolved satisfactorily and to maintain a positive customer experience.
  • Participate in the development and updating of support documentation and knowledge base articles to enhance team efficiency.

Requirements

  • Bachelor's degree in a related field or equivalent work experience in telecommunications or technical support.
  • Minimum 2 yr of experience in a technical support role, preferably at Level 2, within the telecommunications industry.
  • Strong understanding of telecommunications systems, protocols, and network configurations.
  • Excellent problem-solving skills and the ability to think critically under pressure.
  • Exceptional communication skills, both verbal and written, to interact effectively with customers and team members.
  • Ability to work independently as well as collaboratively in a team environment.
  • Familiarity with ticketing systems and remote support tools to efficiently manage customer inquiries.

  • Senior Technical Support Associate

    15 hours ago

    Cochin, Kerala, India Voxbay Full time ₹ 20,000 - ₹ 35,000 per year

    We are seeking a highly skilled and motivated Technical Support L2 professional to join our dynamic team .This role is integral to ensuring our customers receive top-tier technical assistance for a wide range of telecommunications products and services. The successful candidate will be tasked with diagnosing and resolving technical issues escalated from...

  • Technical Application Support Specialist

    1 week ago

    Cochin, Kerala, India beBeeApplication Full time ₹ 4,00,000 - ₹ 8,00,000

    Application Support RoleWe are looking for a skilled and motivated individual to join our application support team as an Application Support Engineer. This role involves providing L1/L2 application support for banking and fintech applications, acting as the first point of contact for users, and coordinating with internal teams to ensure timely resolution of...

  • Pharmaceutical MES Technical Expert

    2 weeks ago

    Cochin, Kerala, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job OverviewThe Site SME MES Project is a key functional and technical expert responsible for supporting the successful implementation of the Manufacturing Execution System (MES) & L2 at multiple pharmaceutical manufacturing sites.This role ensures that site-specific manufacturing processes are accurately captured and reflected in the global MES solution....

  • L2 Security Analyst

    19 hours ago

    Cochin, Kerala, India Art Technology and Software Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title : Infosec L2 Security Analyst (Security Operations Center - Advanced)Location :From Kochi Office (Onsite)Job SummaryThe L2 Security Analyst is responsible for performing advanced incident analysis, investigating security escalations from L1 analysts, conducting vulnerability assessments, and actively supporting threat hunting and malware analysis....

  • IT Technical Specialist

    2 weeks ago

    Cochin, Kerala, India beBeeServiceManagement Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job OverviewThis is a Service Management Engineer role that focuses on L2/L3-level support for Service Management (MIM) in a mission-critical environment. The position involves ensuring compliance with regulatory requirements, operating under ITIL processes, and providing technical support.

  • L2 Security Analyst

    1 week ago

    Cochin, Kerala, India Art Technology and Software Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    **Job Title: Infosec L2 Security Analyst (Security Operations Center - Advanced)Location: From Kochi Office (Onsite)Job Summary**The L2 Security Analyst is responsible for performing advanced incident analysis, investigating security escalations from L1 analysts, conducting vulnerability assessments, and actively supporting threat hunting and malware...

  • Technical Application Support Specialist

    2 weeks ago

    Cochin, Kerala, India beBeeApplication Full time ₹ 8,00,000 - ₹ 12,00,000

    Application Support Engineer Job OverviewWe are looking for a detail-oriented and motivated professional with prior experience in FinTech or Banking, strong analytical and communication skills, and a willingness to learn and grow in a fast-paced environment.Main Responsibilities:Provide L1/L2 application support for banking and fintech applications.Act as...

  • Application Support Engineer

    2 weeks ago

    Cochin, Kerala, India Unity Infotech Full time

    Unity Infotech is currently hiring for the following roles within its Banking & FinTech practices:- Associate Software Engineer (Application Support)Work Location: Kochi, KeralaJob OverviewWe are looking for a motivated and detail-oriented Application Support Engineer to join our application support team. The ideal candidate should have prior experience in...

  • Java Support Lead

    2 weeks ago

    Cochin, Kerala, India RapidBrains Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Support Lead – Java ApplicationsExperience : 6 + YearsLocation : Kochi -OnsiteJob Overview:We are seeking a Support Lead with strong expertise in Java and database technologies to lead support operations for a complex, Java-based global application. This role involves managing a small team, handling production incidents, ensuring smooth...

  • Application Support Engineer

    2 weeks ago

    Cochin, Kerala, India Unity Infotech Full time

    Unity Infotech is currently hiring for the following roles within its Banking & FinTech practices: Associate Software Engineer (Application Support) Work Location : Kochi, Kerala Job Overview We are looking for a motivated and detail-oriented Application Support Engineer to join our application support team. The ideal candidate should have prior...