Technical Support Fresher

3 days ago

Cochin, Kerala, India ThoughtBox Online Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Summary:
We are seeking a proactive and customer-oriented Technical Support to join our team. The ideal candidate will provide technical assistance to clients and internal teams, troubleshooting software, hardware, and network-related issues. This role requires strong problem-solving skills, effective communication, and a commitment to delivering timely resolutions.

Key Responsibilities:

  • Assist customers via phone, email, and chat to resolve technical issues efficiently.
  • Document customer interactions, reported issues, and resolutions in the support system.
  • Create and maintain technical documentation and knowledge base articles.
  • Collaborate with cross-functional teams, including development and IT, to enhance customer experience.
  • Stay updated with industry trends, emerging technologies, and product developments.
  • Demonstrate excellent problem-solving skills and the ability to work under pressure.

Qualifications & Skills:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 0-1 years of experience in technical support, IT support, or a similar role.
  • Strong knowledge of computer systems, mobile devices, networking, and software.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts clearly to non-technical users.

Additional Requirements:

  • Preferred location: Kerala.

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