Application Support Engineer
5 days ago
Unity Infotech
is currently hiring for the following roles within its
Banking &
FinTech
practices:
- Associate Software Engineer (Application Support)
Work
Location
: Kochi, Kerala
Job Overview
We are looking for a motivated and detail-oriented
Application Support Associate
to join our application support team. The
ideal
candidate should have prior experience in
FinTech
or
Banking
, strong communication and analytical skills, and a willingness to learn and grow in a fast-paced environment.
Responsibilities
- Provide
L1/L2 application support
for banking and fintech applications. - Act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.
- Perform
incident analysis
, root cause identification, and resolution tracking. - Coordinate with internal teams to ensure timely resolution of issues.
- Document issues, troubleshooting steps, and solutions in the knowledge base.
- Monitor application logs and system alerts to proactively identify potential issues.
- Support regular deployments, patch releases, and production validations.
- Communicate effectively with business users, technical teams, and stakeholders.
Requirements
- 1–3 years of experience in
application support
, preferably in
fintech, banking,
or
financial services
. - Strong
communication skills
– both written and verbal. - Good
analytical and problem-solving skills
. - Ability to manage and prioritize multiple support tickets under time constraints.
- Understanding of
incident and ticketing tools
(e.g., Jira, ServiceNow). - Familiarity with
SQL
and basic database query writing for issue analysis. - Exposure to
ITIL practices
or service management workflows.
Nice to Have
- Experience or basic knowledge of
.NET technologies
. - Familiarity with
payment systems
, banking protocols, or integration interfaces. - Experience working in an
Agile or DevOps
environment. - Understanding of
cloud-based applications
and monitoring tools.
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