Salesforce OMS Support Engineer

2 days ago

Cochin, Kerala, India G10X Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location: Remote / India

Work Mode: 247 Support (Rotational Shifts)

We are looking for a skilled Salesforce Order Management (OMS) and Omni-Channel Inventory (OCI) Support Engineer to design, configure, and manage Salesforce OMS and OCI solutions. The role includes maintaining integrations with ERP and eCommerce systems, ensuring seamless order fulfilment, real-time inventory visibility, and high system availability.

Key Responsibilities

  • Configure and support Salesforce Order Management (OMS) for end-to-end order lifecycle: capture, orchestration, fulfilment, payment, and returns.
  • Manage Omni-Channel Inventory (OCI) setup including product availability, location groups, and ATP (Available-to-Promise) logic.
  • Monitor and maintain integrations between Salesforce OMS/OCI and external systems (ERP, Commerce Cloud, fulfilment, logistics).
  • Handle L1, L2/L3 production support, incident resolution, and root cause analysis.
  • Ensure real-time inventory feeds and data sync across multiple sales channels.
  • Develop and maintain API-based integrations (REST/SOAP, OIC, OSB).
  • Collaborate with Commerce, ERP, and Logistics teams to resolve order and fulfilment issues.
  • Participate in release planning, testing, and documentation.
  • Implement automation, alerts, and monitoring for OMS operations.

Required Technical Skills

  • Strong hands-on experience in Salesforce OMS configuration and order lifecycle processes.
  • Expertise in Salesforce Omni-Channel Inventory (OCI) setup, APIs, and location group management.
  • Experience with Salesforce Flows, Order Summaries, Fulfilment Orders, and Service Levels.
  • Knowledge of appeasements, cancellations, reshipments, and returns within OMS.
  • Experience integrating with Oracle ERP and other fulfilment systems using APIs or middleware (OIC / OSB).
  • Exposure to Salesforce B2C Commerce (SFRA) or Service Cloud order capture flows is preferred.
  • Good understanding of API monitoring, platform events, and integration troubleshooting.

Preferred Certifications

  • Salesforce Order Management Accredited Professional (OMS AP)
  • Salesforce Omni-Channel Inventory Accredited Professional (OCI AP)

Soft Skills

  • Excellent problem-solving and analytical skills.
  • Strong communication and documentation abilities.
  • Ability to work in a 247 production support environment.
  • Team player with ownership and accountability mindset.
  • Proactive in automation and continuous improvement.

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