Customer Service Representative

3 hours ago


Mumbai, Maharashtra, India WNS Full time ₹ 2,00,000 - ₹ 6,00,000 per year

WNS Hiring: Customer Service Associate International Airline Process (Non-Voice)

Designation: Customer Service Associate

Location: WNS Thane Centaurus, Hiranandani Estate Thane West

Experience: Fresher

Shift: Rotational (including night shifts)

Process: Non-Voice

About the Role:

WNS is looking for enthusiastic and dedicated
Customer Service Representatives
to join our
International Airline Process
team. This is an excellent opportunity for
freshers
who want to kickstart their career in the global BPO industry and work with one of the world's leading airlines.

Key Responsibilities:

  • Handle customer queries through non-voice channels (email/chat).
  • Provide accurate information and timely resolutions to passengers' concerns.
  • Maintain customer satisfaction and adhere to quality standards.
  • Work collaboratively in a fast-paced, dynamic environment.

Requirements:

  • Fresh graduates welcome –
    no prior experience required.
  • Excellent
    English written and verbal communication skills
    are a must.
  • Willingness to work in
    rotational shifts including night shifts.
  • Good typing speed and basic computer knowledge.
  • Immediate joiners preferred.

To Meet- HR Chinmayi Pawaskar

Contact



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