CRM Executive

20 hours ago

Kalapatti Coimbatore, India Vedita Ventures Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Summary:

  • The CRM Executive will be responsible for managing the complete customer journey post-sales, ensuring smooth handovers, timely communication, and high levels of customer satisfaction.
  • The role requires strong relationship management, CRM software expertise, and cross-team coordination.

KRA: Task / Activities -

  • Manage the complete customer journey of post-sales support.
  • Coordinate with sales, marketing, and finance teams for smooth handovers.
  • Ensure timely communication regarding project progress, payments, and documentation.
  • Handle customer feedback, resolve complaints, and maintain high satisfaction levels.
  • Manage leads, sales pipelines, and customer data within CRM tools.

KPI: Performance Metrics -

  • Customer satisfaction scores (CSAT/NPS).
  • Response and resolution time for customer queries.
  • Customer retention and conversion rates.
  • Accuracy and efficiency of data management in CRM tools.

Skills & Attitude (A in BARE Fit)Required SkillsPreferred skills-

  • Excellent communication and interpersonal skills.
  • Strong customer orientation and relationship-building abilities.
  • Proficiency in CRM software such as , Salesforce, Zoho CRM, or similar.
  • Data handling skills for managing leads, pipelines, and customer queries.
  • Experience with ERP tools and customer lifecycle management.
  • Exposure to real estate CRM processes and reporting metrics.

Attitude Required for This Position -

  • Customer-first mindset with a service-oriented approach.
  • Proactive problem solver with strong follow-up skills.
  • Team player with cross-functional collaboration ability.
  • Ability to remain calm and professional under pressure.

Experience : 1 - 6yrs

Location - Kalapatti, Coimbatore

Relevant Experience - Real Estate, Sales, Customer Support, CRM Technology

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