CRM Executive

5 days ago

Kalapatti Coimbatore Tamil Nadu, India 3bdfce1e-9a18-46e9-bb29-8cdb7c02d72c Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Role & Responsibilities

Role Summary

The CRM Executive will be responsible for managing the complete customer journey post-sales, ensuring smooth handovers, timely communication, and high levels of customer satisfaction. The role requires strong relationship management, CRM software expertise, and cross-team coordination.

KRA: Task / Activities

  • Manage the complete customer journey of post-sales support.
  • Coordinate with sales, marketing, and finance teams for smooth handovers.
  • Ensure timely communication regarding project progress, payments, and documentation.
  • Handle customer feedback, resolve complaints, and maintain high satisfaction levels.
  • Manage leads, sales pipelines, and customer data within CRM tools.

KPI: Performance Metrics

  • Customer satisfaction scores (CSAT/NPS).
  • Response and resolution time for customer queries.
  • Customer retention and conversion rates.
  • Accuracy and efficiency of data management in CRM tools.

Skills & Attitude

Required Skills

  • Excellent communication and interpersonal skills.
  • Strong customer orientation and relationship-building abilities.
  • Proficiency in CRM software such as , Salesforce, Zoho CRM, or similar.
  • Data handling skills for managing leads, pipelines, and customer queries.

Preferred Skills

  • Experience with ERP tools and customer lifecycle management.
  • Exposure to real estate CRM processes and reporting metrics.

Attitude Required for This Position

  • Customer-first mindset with a service-oriented approach.
  • Proactive problem solver with strong follow-up skills.
  • Team player with cross-functional collaboration ability.
  • Ability to remain calm and professional under pressure.

Experience & Eligibility (E in BARE Fit)

  • Experience Range: 2–5 years in real estate sales, CRM, or customer support roles.
  • Language(s): English, Tamil (preferred)

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Experience:

  • CRM: 3 years (Required)
  • Real estate : 5 years (Required)

Work Location: In person

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